How To Fix /SCWM/SERIAL215 - Serial number information is missing for delivery document

SAP Error Message - Details

• Message type: E = Error

• Message class: /SCWM/SERIAL -

• Message number: 215

• Message text: Serial number information is missing for delivery document

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SCWM/SERIAL215 - Serial number information is missing for delivery document ?

  The SAP error message /SCWM/SERIAL215 indicates that there is missing serial number information for a delivery document in the SAP Extended Warehouse Management (EWM) system. This error typically arises when the system expects serial number data for a specific delivery but cannot find it.
  Cause:
  
  Missing Serial Numbers: The delivery document may not have any serial numbers assigned to the items that require them.
  Incorrect Configuration: The configuration settings for serial number management may not be set up correctly for the relevant material or product.
  Data Entry Errors: There may have been an oversight during the data entry process, leading to missing serial number information.
  Inconsistent Data: The serial number data in the system may not be consistent with the delivery document, possibly due to previous transactions or changes.
  
  Solution:
  
  
  Check Serial Number Assignment:
  
  Go to the delivery document in question and check if the items have serial numbers assigned.
  If not, you may need to assign the appropriate serial numbers to the items in the delivery.
  
  
  
  Review Configuration:
  
  Ensure that the serial number management settings are correctly configured for the materials involved. This includes checking the material master data and the relevant settings in the EWM configuration.
  
  
  
  Update Delivery Document:
  
  If the serial numbers are missing, you can update the delivery document to include the necessary serial number information. This can often be done through the delivery processing transaction in EWM.
  
  
  
  Check for Inbound/Outbound Processes:
  
  Ensure that the inbound and outbound processes are correctly followed, as serial numbers may need to be captured during goods receipt or goods issue.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidance on handling serial numbers in EWM.
  
  
  
  Error Logs:
  
  Check the error logs or application logs for more detailed information about the error, which may provide additional context or specific items that are causing the issue.
  
  
  
  Related Information:
  
  Serial Number Management: Understand how serial number management works in SAP EWM, including how to configure and manage serial numbers for materials.
  SAP Notes: Look for relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Training and Documentation: Consider training for users involved in the delivery process to ensure they understand how to manage serial numbers effectively.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a consultant who specializes in SAP EWM for further assistance.