How To Fix /SCWM/RETURNS037 - Order contains items for different ship-to parties; contact system admin

SAP Error Message - Details

• Message type: E = Error

• Message class: /SCWM/RETURNS -

• Message number: 037

• Message text: Order contains items for different ship-to parties; contact system admin

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SCWM/RETURNS037 - Order contains items for different ship-to parties; contact system admin ?

  The SAP error message /SCWM/RETURNS037 indicates that there is an issue with a return order in the SAP Extended Warehouse Management (EWM) system. Specifically, this error occurs when the return order contains items that are associated with different ship-to parties. This situation is not allowed because each return order should be linked to a single ship-to party.
  Cause:
  
  Multiple Ship-to Parties: The return order includes items that are meant for different ship-to parties, which violates the system's requirement for a single ship-to party per order.
  Data Entry Error: There may have been a mistake during the order creation process, where items from different customers were inadvertently included in the same return order.
  Configuration Issues: There could be configuration settings in the system that are not aligned with the business process, leading to this error.
  
  Solution:
  
  Review the Return Order: Check the return order to identify the items and their associated ship-to parties. Ensure that all items belong to the same ship-to party.
  Create Separate Return Orders: If the return order contains items for different ship-to parties, create separate return orders for each ship-to party. This will resolve the issue and allow the return process to proceed.
  Contact System Administrator: If you are unable to resolve the issue or if you suspect a configuration problem, contact your system administrator or SAP support team for assistance. They can help investigate the root cause and make necessary adjustments.
  
  Related Information:
  
  SAP Documentation: Refer to the SAP Help Portal for detailed documentation on handling return orders in EWM.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as /SCWM/ORDERS for managing orders in EWM.
  User Training: Ensure that users involved in creating return orders are trained on the correct procedures to avoid similar issues in the future.
  System Configuration: Review the configuration settings related to return orders and ship-to parties to ensure they align with business requirements.
  
  By following these steps, you should be able to resolve the error and ensure that return orders are processed correctly in the SAP system.