How To Fix /SCWM/RETURNS032 - Sales order &1 is being processed by another user

SAP Error Message - Details

• Message type: E = Error

• Message class: /SCWM/RETURNS -

• Message number: 032

• Message text: Sales order &1 is being processed by another user

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SCWM/RETURNS032 - Sales order &1 is being processed by another user ?

  The SAP error message /SCWM/RETURNS032 indicates that a sales order is currently being processed by another user. This typically occurs in the context of the SAP Extended Warehouse Management (EWM) module, where multiple users may attempt to access or modify the same sales order simultaneously.
  Cause:
  
  Concurrent Access: Another user is currently editing or processing the same sales order.
  Lock Mechanism: SAP uses a locking mechanism to prevent data inconsistencies. When one user is working on a sales order, it is locked for others until the first user completes their task.
  Long Processing Time: If the first user takes a long time to process the order, other users may encounter this error when trying to access it.
  
  Solution:
  
  Wait and Retry: The simplest solution is to wait for a few moments and then try to access the sales order again. The lock will be released once the other user completes their task.
  Identify the User: If you have the necessary permissions, you can check which user is currently processing the sales order. This can be done using transaction codes like SM12 (to view lock entries) or SM21 (to check system logs).
  Communicate with the User: If you identify the user, you can communicate with them to see if they can complete their processing or release the lock.
  Transaction Monitoring: If this issue occurs frequently, consider monitoring transaction processing times and user activities to identify any bottlenecks or inefficiencies.
  System Configuration: Review system settings and configurations related to user access and locking mechanisms to ensure they are optimized for your business processes.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes like SM12 for lock entries, SM21 for system logs, and SE11 for data dictionary objects if you need to investigate further.
  User Training: Ensure that users are trained on how to properly handle sales orders and understand the implications of concurrent processing.
  SAP Notes: Check for any relevant SAP Notes or updates that may address known issues related to this error message.
  Performance Monitoring: Regularly monitor system performance and user activities to prevent similar issues in the future.
  
  If the problem persists despite following these steps, it may be beneficial to consult with your SAP support team or refer to SAP documentation for further troubleshooting.