How To Fix /SCWM/RETURNS028 -

SAP Error Message - Details

• Message type: E = Error

• Message class: /SCWM/RETURNS -

• Message number: 028

• Message text:

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message /SCWM/RETURNS028 - ?

  The SAP error message /SCWM/RETURNS028 typically relates to issues in the Returns Management process within the SAP Extended Warehouse Management (EWM) module. This error can occur when there are problems with the return delivery or the handling of returned goods.
  Cause:
  The specific cause of the error can vary, but common reasons include:
  
  Missing or Incorrect Data: The return delivery may be missing required information or may contain incorrect data.
  Status Issues: The return delivery might be in a status that does not allow further processing (e.g., already processed or canceled).
  Configuration Issues: There may be configuration settings in EWM or the Returns Management process that are not set up correctly.
  Document Flow Issues: There could be issues with the document flow, such as missing preceding documents or inconsistencies in the return process.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  Check Return Delivery Data: Review the return delivery document for any missing or incorrect information. Ensure that all required fields are filled out correctly.
  Verify Document Status: Check the status of the return delivery. If it is in a status that prevents processing, you may need to change its status or create a new return delivery.
  Review Configuration: Ensure that the configuration settings for Returns Management and EWM are correctly set up. This may involve checking the settings in the SAP Customizing Implementation Guide (IMG).
  Analyze Document Flow: Investigate the document flow related to the return delivery. Ensure that all necessary documents are present and correctly linked.
  Consult SAP Notes: Look for any relevant SAP Notes that may address this specific error message. SAP Notes often provide solutions or workarounds for known issues.
  Debugging: If you have access to technical resources, consider debugging the process to identify the exact point of failure.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as /SCWM/PRDI for processing returns or /SCWM/ORDR for order management.
  SAP Help Portal: Utilize the SAP Help Portal for documentation related to EWM and Returns Management.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  If the issue persists after trying the above solutions, it may be beneficial to reach out to your SAP support team or consult with an SAP expert for further assistance.