How To Fix /SCWM/GTS104 - Error during API call in GTS system; breakdown in communication

SAP Error Message - Details

• Message type: E = Error

• Message class: /SCWM/GTS -

• Message number: 104

• Message text: Error during API call in GTS system; breakdown in communication

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SCWM/GTS104 - Error during API call in GTS system; breakdown in communication ?

  The SAP error message /SCWM/GTS104 indicates that there is a breakdown in communication during an API call to the Global Trade Services (GTS) system. This error can occur due to various reasons, and understanding the cause is essential for troubleshooting and resolving the issue.
  Causes:
  
  Network Issues: There may be network connectivity problems between the SAP system and the GTS system, leading to communication breakdowns.
  Configuration Errors: Incorrect configuration settings in either the SAP system or the GTS system can lead to failed API calls.
  Service Availability: The GTS service might be down or not available at the time of the API call.
  Authorization Issues: The user or system making the API call may not have the necessary authorizations to access the GTS system.
  Data Format Issues: The data being sent in the API call may not be in the expected format, leading to errors in processing.
  Timeouts: The API call may be timing out due to long processing times or heavy load on the GTS system.
  
  Solutions:
  
  Check Network Connectivity: Ensure that there is proper network connectivity between the SAP system and the GTS system. You can use tools like ping or traceroute to diagnose network issues.
  Review Configuration Settings: Verify the configuration settings in both the SAP and GTS systems. Ensure that the API endpoints, ports, and other relevant settings are correctly configured.
  Service Status: Check the status of the GTS service to ensure it is up and running. You may need to contact your system administrator or GTS support team for assistance.
  Authorization Checks: Ensure that the user or system making the API call has the necessary authorizations to access the GTS system. Review user roles and permissions.
  Validate Data Format: Check the data being sent in the API call for correctness and compliance with the expected format. Make any necessary adjustments to the data.
  Increase Timeout Settings: If timeouts are an issue, consider increasing the timeout settings for the API call in the SAP system.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Logs and Traces: Review the application logs and traces in both the SAP and GTS systems to gather more information about the error and its context.
  Documentation: Refer to the official SAP documentation for both the SAP system and GTS for guidance on API integration and troubleshooting.
  
  If the issue persists after trying the above solutions, it may be beneficial to engage SAP support for further assistance.