How To Fix /SCWM/GTS103 - Error during API call in GTS system; customs document not created

SAP Error Message - Details

• Message type: E = Error

• Message class: /SCWM/GTS -

• Message number: 103

• Message text: Error during API call in GTS system; customs document not created

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SCWM/GTS103 - Error during API call in GTS system; customs document not created ?

  The SAP error message /SCWM/GTS103 indicates that there was an error during an API call in the Global Trade Services (GTS) system, specifically related to the creation of a customs document. This error can arise from various issues, and understanding the cause and potential solutions is essential for troubleshooting.
  Possible Causes:
  
  Configuration Issues: Incorrect configuration settings in the GTS system or in the integration between SAP ERP and GTS can lead to this error.
  Missing Data: Required data for creating the customs document may be missing or incomplete. This can include information about the shipment, customs declarations, or other relevant data.
  Authorization Issues: The user or system may not have the necessary authorizations to create customs documents in GTS.
  Technical Errors: There may be technical issues such as network problems, system downtime, or API misconfigurations that prevent the successful execution of the API call.
  Customs Document Type: The customs document type being used may not be valid or properly configured in the GTS system.
  
  Solutions:
  
  Check Configuration: Review the configuration settings in both the SAP ERP and GTS systems to ensure they are correctly set up for customs processing.
  Validate Data: Ensure that all required data for the customs document is present and correctly formatted. This includes checking shipment details, item information, and any other relevant data.
  Review Authorizations: Verify that the user or system has the necessary authorizations to create customs documents in GTS. This may involve checking user roles and permissions.
  Monitor System Status: Check the status of the GTS system and the network to ensure there are no outages or connectivity issues that could affect API calls.
  Check Document Type Configuration: Ensure that the customs document type being used is valid and properly configured in the GTS system.
  Review Logs: Check the application logs in both the ERP and GTS systems for any additional error messages or warnings that could provide more context about the issue.
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review the official SAP documentation for GTS and customs processing to ensure compliance with best practices.
  Support: If the issue persists, consider reaching out to SAP support for assistance, providing them with detailed information about the error and the steps taken to troubleshoot.
  
  By systematically addressing these areas, you should be able to identify the root cause of the /SCWM/GTS103 error and implement an appropriate solution.