How To Fix /SCWM/GTS106 - Error during API call in GTS system; customs document locked

SAP Error Message - Details

• Message type: E = Error

• Message class: /SCWM/GTS -

• Message number: 106

• Message text: Error during API call in GTS system; customs document locked

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SCWM/GTS106 - Error during API call in GTS system; customs document locked ?

  The SAP error message /SCWM/GTS106 indicates that there is an issue with a customs document being locked during an API call in the Global Trade Services (GTS) system. This error typically arises when a customs document is being accessed or modified by another process or user, leading to a lock that prevents the current operation from proceeding.
  Cause:
  
  
  Document Locking: The most common cause of this error is that the customs document is currently locked by another transaction or user. This can happen if:
  
  Another user is editing the document.
  A background job is processing the document.
  The document is in a state that requires it to be locked (e.g., under review or approval).
  
  
  
  Concurrency Issues: If multiple processes are trying to access the same document simultaneously, it can lead to locking issues.
  
  
  System Configuration: There may be configuration settings in the GTS or the underlying SAP system that affect how documents are locked and released.
  
  
  Solution:
  
  
  Check Document Status: Verify the status of the customs document in the GTS system. If it is locked, identify which user or process is holding the lock. You can use transaction codes like SM12 to check for locks in the SAP system.
  
  
  Wait and Retry: If the document is locked by another user or process, you may need to wait until the lock is released. After waiting, retry the API call.
  
  
  Release Locks: If you have the necessary permissions, you can manually release the lock using transaction SM12. However, be cautious when doing this, as it may disrupt other users or processes.
  
  
  Review Background Jobs: Check if there are any background jobs that might be processing the customs document. If so, you may need to wait for those jobs to complete.
  
  
  Consult Logs: Review the application logs for more detailed information about the error. This can provide insights into what might be causing the lock.
  
  
  System Configuration Review: If this issue occurs frequently, consider reviewing the system configuration related to document locking and concurrency handling.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  Documentation: Review the SAP GTS documentation for information on how document locking works and best practices for managing customs documents.
  Support: If the issue persists and you cannot resolve it, consider reaching out to SAP support for assistance.
  
  By following these steps, you should be able to diagnose and resolve the /SCWM/GTS106 error effectively.