How To Fix /SCWM/ERPINTEGRATION824 - Zero GI cannot be sent due to open items

SAP Error Message - Details

• Message type: E = Error

• Message class: /SCWM/ERPINTEGRATION -

• Message number: 824

• Message text: Zero GI cannot be sent due to open items

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SCWM/ERPINTEGRATION824 - Zero GI cannot be sent due to open items ?

  The SAP error message /SCWM/ERPINTEGRATION824 indicates that a Zero Goods Issue (GI) cannot be processed because there are open items associated with the relevant document. This typically occurs in the context of SAP Extended Warehouse Management (EWM) when trying to perform a goods movement that is not valid due to outstanding transactions or inconsistencies in the system.
  Cause:
  
  Open Items: The primary cause of this error is that there are open items (such as open deliveries, open transfer orders, or other related documents) that need to be resolved before a Zero GI can be processed.
  Incomplete Transactions: There may be incomplete or pending transactions that are preventing the system from allowing a Zero GI.
  Configuration Issues: There could be configuration settings in EWM or the integration with ERP that are not set up correctly, leading to this error.
  
  Solution:
  
  
  Check Open Items: 
  
  Use transaction codes like VL03N (Display Outbound Delivery) or LT03 (Create Transfer Order) to check for any open deliveries or transfer orders related to the document in question.
  Identify and resolve any open items that are preventing the Zero GI.
  
  
  
  Complete Pending Transactions: 
  
  Ensure that all related transactions are completed. This may involve confirming transfer orders, completing deliveries, or resolving any discrepancies.
  
  
  
  Review Configuration: 
  
  Check the configuration settings in both EWM and the ERP system to ensure that they are correctly set up for handling Zero GIs.
  Consult with your SAP Basis or functional team to verify that the integration points between EWM and ERP are functioning correctly.
  
  
  
  Consult SAP Notes: 
  
  Look for any relevant SAP Notes that may address this specific error message. SAP frequently updates its knowledge base with solutions for known issues.
  
  
  
  Testing: 
  
  After resolving the open items and ensuring that all transactions are complete, attempt to process the Zero GI again to see if the issue persists.
  
  
  
  Related Information:
  
  Documentation: Refer to the SAP Help Portal for detailed documentation on EWM and goods movement processes.
  Transaction Codes: Familiarize yourself with relevant transaction codes for monitoring and managing deliveries and transfer orders.
  Support: If the issue persists after following the above steps, consider reaching out to SAP support for further assistance.
  
  By addressing the open items and ensuring that all related transactions are complete, you should be able to resolve the error and successfully process the Zero GI.