How To Fix /SCTM/CUST012 - BOL number range and external number range cannot both be used

/SCTM/CUST012 - Overview

• Message type: E = Error

• Message class: /SCTM/CUST -

• Message number: 012

• Message text: BOL number range and external number range cannot both be used

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SCTM/CUST012 - BOL number range and external number range cannot both be used ?

  The SAP error message /SCTM/CUST012 indicates that there is a conflict in the configuration of number ranges for Business Object Layer (BOL) objects in the SAP Supply Chain Management (SCM) system. Specifically, it states that both a number range and an external number range cannot be used simultaneously for the same BOL object.
  
  Cause:
  This error typically arises when:
  
  Configuration Conflict: The system is configured to use both internal (number range) and external (manual entry) number ranges for the same BOL object, which is not allowed.
  Incorrect Settings: The settings in the customizing for the BOL object may have been incorrectly defined, leading to this conflict.
  
  
  Solution:
  To resolve this error, you need to adjust the configuration settings for the BOL object in question. Here are the steps to do so:
  
  
  Access the Customizing Settings:
  
  Go to transaction code SPRO to access the SAP Reference IMG.
  Navigate to the relevant section for SCM and BOL configuration.
  
  
  
  Check Number Range Settings:
  
  Look