How To Fix /SCTM/CUST012 - BOL number range and external number range cannot both be used

SAP Error Message - Details

• Message type: E = Error

• Message class: /SCTM/CUST -

• Message number: 012

• Message text: BOL number range and external number range cannot both be used

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SCTM/CUST012 - BOL number range and external number range cannot both be used ?

  The SAP error message /SCTM/CUST012 indicates that there is a conflict in the configuration of number ranges for Business Object Layer (BOL) objects in the SAP Supply Chain Management (SCM) system. Specifically, it states that both a number range and an external number range cannot be used simultaneously for the same BOL object.
  Cause:
  This error typically arises when:
  
  Configuration Conflict: The system is configured to use both internal (number range) and external (manual entry) number ranges for the same BOL object, which is not allowed.
  Incorrect Settings: The settings in the customizing for the BOL object may have been incorrectly defined, leading to this conflict.
  
  Solution:
  To resolve this error, you need to adjust the configuration settings for the BOL object in question. Here are the steps to do so:
  
  
  Access the Customizing Settings:
  
  Go to transaction code SPRO to access the SAP Reference IMG.
  Navigate to the relevant section for SCM and BOL configuration.
  
  
  
  Check Number Range Settings:
  
  Look for the settings related to number ranges for the specific BOL object that is causing the error.
  Ensure that you have only one type of number range defined (either internal or external) for that BOL object.
  
  
  
  Adjust the Configuration:
  
  If both internal and external number ranges are defined, decide which one you want to use and remove the other.
  If you want to use an internal number range, ensure that the external number range is not activated, and vice versa.
  
  
  
  Save and Test:
  
  After making the necessary changes, save your configuration.
  Test the BOL object creation or processing again to ensure that the error is resolved.
  
  
  
  Related Information:
  
  Documentation: Refer to the SAP Help Portal or the specific SCM documentation for more details on configuring number ranges for BOL objects.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SCTM for Supply Chain Management and SNRO for number range objects.
  Support: If the issue persists after making the changes, consider reaching out to SAP support or consulting with an SAP expert for further assistance.
  
  By following these steps, you should be able to resolve the /SCTM/CUST012 error and ensure that your BOL number range configuration is set up correctly.