How To Fix /SCTM/BO021 - Document &1 &2 does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: /SCTM/BO -

• Message number: 021

• Message text: Document &1 &2 does not exist

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message /SCTM/BO021 - Document &1 &2 does not exist ?

  The SAP error message /SCTM/BO021 Document &1 &2 does not exist typically occurs in the context of SAP Supply Chain Management (SCM) or SAP Transportation Management (TM). This error indicates that the system is unable to find a specific document, which could be a business object such as a transportation order, shipment, or any other relevant document.
  Causes:
  
  Document Deletion: The document you are trying to access may have been deleted or archived.
  Incorrect Document Number: The document number or identifier you are using may be incorrect or mistyped.
  Authorization Issues: The user may not have the necessary authorizations to view the document.
  Data Synchronization Issues: There may be issues with data synchronization between different systems or modules.
  Configuration Issues: There could be configuration problems in the system that prevent the document from being recognized.
  
  Solutions:
  
  Verify Document Existence: Check if the document actually exists in the system. You can do this by searching for the document using the appropriate transaction code or report.
  Check for Deletion/Archiving: If the document has been deleted or archived, you may need to restore it or check the archive for the document.
  Correct Document Number: Ensure that you are using the correct document number. Double-check for any typos or formatting issues.
  User Authorizations: Verify that the user has the necessary authorizations to access the document. You may need to consult with your SAP security team.
  Data Consistency Check: If you suspect data synchronization issues, perform a consistency check or consult with your technical team to ensure that all relevant data is correctly synchronized.
  Consult Documentation: Review SAP documentation or notes related to the specific error message for any additional troubleshooting steps or patches that may be required.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP SCM/TM that can help you search for or manage documents (e.g., /SCTM/ORD, /SCTM/SHIP, etc.).
  SAP Notes: Check SAP Notes for any known issues or fixes related to this error message. You can search for notes in the SAP Support Portal.
  Support: If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to diagnose and resolve the error message /SCTM/BO021 Document &1 &2 does not exist.