How To Fix SCSM_AVAILABILITY002 - An exception was raised when reading the MTE tree

SAP Error Message - Details

• Message type: E = Error

• Message class: SCSM_AVAILABILITY - CCMS Messages - CCMSPING Environment - Availability

• Message number: 002

• Message text: An exception was raised when reading the MTE tree

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message SCSM_AVAILABILITY002 - An exception was raised when reading the MTE tree ?

  The SAP error message SCSM_AVAILABILITY002 indicates that there was an exception raised when attempting to read the Monitoring Tree Element (MTE) tree. This error typically occurs in the context of SAP Solution Manager or SAP monitoring tools, where the system is trying to access or retrieve information from the MTE tree structure.
  Causes:
  
  Corrupted MTE Tree: The MTE tree structure may be corrupted or not properly initialized.
  Authorization Issues: The user or service account may not have the necessary permissions to access the MTE tree.
  Configuration Issues: There may be misconfigurations in the monitoring setup or in the SAP Solution Manager.
  System Performance: High load or performance issues on the SAP system can lead to timeouts or exceptions when accessing the MTE tree.
  Software Bugs: There may be bugs in the version of SAP you are using that affect the MTE tree functionality.
  
  Solutions:
  
  
  Check MTE Tree Configuration:
  
  Verify the configuration of the MTE tree in the SAP Solution Manager. Ensure that all necessary components are correctly set up.
  
  
  
  Check Authorizations:
  
  Ensure that the user or service account has the necessary authorizations to access the MTE tree. You can check this in transaction SU53 or by reviewing the roles assigned to the user.
  
  
  
  Restart Services:
  
  Sometimes, restarting the relevant services or the entire SAP system can resolve temporary issues related to the MTE tree.
  
  
  
  Check for Updates:
  
  Ensure that your SAP system is up to date with the latest patches and updates. Check SAP Notes for any known issues related to the error message.
  
  
  
  Review Logs:
  
  Check the system logs (transaction SM21) and the developer traces (transaction ST22) for any additional error messages or stack traces that could provide more context about the exception.
  
  
  
  Rebuild MTE Tree:
  
  If the MTE tree is corrupted, you may need to rebuild it. This can often be done through specific transactions or tools provided by SAP.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including any logs or traces you have collected.
  
  
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Documentation: Review the official SAP documentation for your version of SAP Solution Manager or the specific monitoring tools you are using for any additional configuration or troubleshooting guidance.
  
  By following these steps, you should be able to diagnose and potentially resolve the SCSM_AVAILABILITY002 error in your SAP environment.