How To Fix SCRM812 - Message selection was canceled

SAP Error Message - Details

• Message type: E = Error

• Message class: SCRM - Check Results Management

• Message number: 812

• Message text: Message selection was canceled

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SCRM812 - Message selection was canceled ?

  The SAP error message SCRM812 ("Message selection was canceled") typically occurs in the context of SAP CRM (Customer Relationship Management) when a user attempts to select messages or notifications, but the selection process is interrupted or canceled. This can happen for various reasons, and understanding the cause and potential solutions can help resolve the issue.
  Causes:
  
  User Cancellation: The user may have manually canceled the message selection process.
  System Timeout: The system may have timed out during the selection process, leading to an automatic cancellation.
  Technical Issues: There may be underlying technical issues, such as network problems or system performance issues, that interrupt the selection process.
  Authorization Issues: The user may not have the necessary authorizations to perform the message selection, leading to a cancellation.
  Configuration Issues: Incorrect configuration settings in the CRM system could lead to unexpected behavior during message selection.
  
  Solutions:
  
  Retry the Selection: If the cancellation was unintentional, simply retry the message selection process.
  Check User Authorizations: Ensure that the user has the necessary authorizations to perform the action. This can be checked in the user roles and profiles.
  Review System Performance: Check for any performance issues in the SAP system that may be causing timeouts or interruptions. This may involve checking system logs or monitoring tools.
  Increase Timeout Settings: If timeouts are a frequent issue, consider increasing the timeout settings in the system configuration.
  Check for Updates/Patches: Ensure that the SAP system is up to date with the latest patches and updates, as this can resolve known bugs or issues.
  Consult SAP Notes: Look for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide additional troubleshooting steps.
  Contact SAP Support: If the issue persists and cannot be resolved through the above steps, consider reaching out to SAP Support for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that may be related to message selection, such as CRM_ORDER or CRM_MKTPL.
  Documentation: Review SAP documentation related to CRM message handling and selection processes for more context and guidance.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the SCRM812 error and implement a suitable solution.