How To Fix /SCMUI/CA_ALERT004 - The processing level of &1 alerts is cleared

SAP Error Message - Details

• Message type: E = Error

• Message class: /SCMUI/CA_ALERT -

• Message number: 004

• Message text: The processing level of &1 alerts is cleared

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SCMUI/CA_ALERT004 - The processing level of &1 alerts is cleared ?

  The SAP error message /SCMUI/CA_ALERT004 indicates that the processing level of a specific alert (denoted by &1) has been cleared. This typically occurs in the context of SAP Supply Chain Management (SCM) and can be related to alert management processes.
  Cause:
  
  Alert Processing Level Cleared: The processing level for the alert has been set to a state where it is no longer active or has been cleared. This can happen due to manual intervention or automated processes that reset the alert status.
  Configuration Issues: There may be issues with the configuration of alert management settings in the SCM system.
  Data Consistency: Inconsistencies in the underlying data that the alert is based on can lead to the clearing of the processing level.
  User Actions: Users may have inadvertently cleared the alert or changed its status.
  
  Solution:
  
  Check Alert Configuration: Review the configuration settings for alert management in your SAP SCM system. Ensure that the alerts are set up correctly and that the processing levels are defined as intended.
  Reprocess Alerts: If the alerts are cleared, you may need to reprocess them. This can often be done through the alert management transaction or report.
  Review User Actions: Check if any users have manually cleared the alerts. If so, consider implementing user training or restrictions to prevent accidental clearing.
  Data Consistency Check: Ensure that the data related to the alerts is consistent and valid. This may involve checking the underlying master data or transactional data that the alerts are based on.
  Consult Documentation: Refer to SAP documentation or notes related to alert management for any specific guidance or troubleshooting steps.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with relevant transaction codes for alert management, such as /SCMUI/ALERT or other related transactions.
  User Roles and Authorizations: Ensure that users have the appropriate roles and authorizations to manage alerts effectively.
  System Logs: Review system logs for any additional error messages or warnings that may provide context for the clearing of the alert processing level.
  
  If the issue persists after following these steps, it may be beneficial to engage with SAP support for further assistance.