How To Fix /SCMTMS/UI_MESSAGES562 - Scale template &1 not found; check in Customization

SAP Error Message - Details

• Message type: E = Error

• Message class: /SCMTMS/UI_MESSAGES -

• Message number: 562

• Message text: Scale template &1 not found; check in Customization

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SCMTMS/UI_MESSAGES562 - Scale template &1 not found; check in Customization ?

  The SAP error message /SCMTMS/UI_MESSAGES562 Scale template &1 not found; check in Customization typically occurs in the context of SAP Transportation Management (TM). This error indicates that the system is unable to find a specific scale template that is referenced in the transaction or process you are trying to execute.
  Cause:
  
  Missing Scale Template: The scale template specified by the placeholder &1 does not exist in the system. This could be due to it not being created, deleted, or incorrectly referenced.
  Incorrect Customization: The scale template may not have been properly configured in the system's customization settings.
  Authorization Issues: The user may not have the necessary authorizations to access the scale template.
  Transport Issues: If the system is newly upgraded or transported, the scale template may not have been included in the transport request.
  
  Solution:
  
  
  Check Scale Template Configuration:
  
  Go to the SAP Customizing Implementation Guide (IMG) and navigate to the relevant section for Transportation Management.
  Check if the scale template exists under the appropriate configuration path. If it does not exist, you may need to create it.
  
  
  
  Create or Modify Scale Template:
  
  If the scale template is missing, create a new scale template with the required parameters.
  If it exists but is not configured correctly, modify it to ensure it meets the necessary requirements.
  
  
  
  Verify Customization Settings:
  
  Ensure that the scale template is properly assigned to the relevant transportation planning or execution processes.
  Check for any dependencies or prerequisites that need to be fulfilled for the scale template to be recognized.
  
  
  
  Check User Authorizations:
  
  Ensure that the user encountering the error has the necessary authorizations to access the scale template. This can be checked in the user roles and profiles.
  
  
  
  Transport Requests:
  
  If the issue arose after a system upgrade or transport, verify that the transport request containing the scale template was successfully imported into the system.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for additional guidance on configuring scale templates in SAP TM.
  
  
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like SPRO to access the IMG, or SCC4 to check client settings.
  SAP Notes: Check for any relevant SAP Notes that might address known issues or provide additional guidance on this error.
  Community Forums: SAP Community and other forums can be useful for finding similar issues faced by other users and their solutions.
  
  If the problem persists after following these steps, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.