How To Fix /SCMTMS/TOR837 - Doc. &1: "Exclusive Package for Customer" set to "Excl. Pkg. for Cust."

SAP Error Message - Details

• Message type: E = Error

• Message class: /SCMTMS/TOR -

• Message number: 837

• Message text: Doc. &1: "Exclusive Package for Customer" set to "Excl. Pkg. for Cust."

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message /SCMTMS/TOR837 - Doc. &1: "Exclusive Package for Customer" set to "Excl. Pkg. for Cust." ?

  The SAP error message /SCMTMS/TOR837 indicates that there is an issue with the configuration of a transportation order related to exclusive packaging for a customer. Specifically, the message states that the "Exclusive Package for Customer" is set to "Excl. Pkg. for Cust." This typically means that the system is enforcing a restriction on how the packaging is handled for a specific customer, which may not align with the current transportation order's settings or requirements.
  Cause:
  
  Configuration Settings: The exclusive packaging setting for the customer may be configured in a way that restricts the use of certain packages or requires specific handling that is not being met by the current transportation order.
  Transportation Order Settings: The transportation order may not be set up to comply with the exclusive packaging requirements, such as not using the correct packaging materials or not adhering to the specified handling instructions.
  Master Data Issues: There may be inconsistencies or missing information in the master data related to the customer, products, or packaging materials.
  
  Solution:
  
  Review Customer Settings: Check the customer master data to verify the exclusive packaging settings. Ensure that the settings align with the requirements of the transportation order.
  Adjust Transportation Order: Modify the transportation order to comply with the exclusive packaging requirements. This may involve changing the packaging type, adjusting quantities, or ensuring that the correct materials are being used.
  Consult Documentation: Refer to SAP documentation or configuration guides related to transportation management and packaging to understand the implications of the exclusive packaging settings.
  Collaboration with Stakeholders: Work with relevant stakeholders (e.g., logistics, sales, and customer service teams) to ensure that all parties are aware of the exclusive packaging requirements and that they are being adhered to in practice.
  Testing: After making adjustments, test the transportation order again to ensure that the error message no longer appears and that the order can be processed successfully.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional guidance on handling exclusive packaging settings.
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP that can help you navigate customer master data, transportation orders, and packaging settings (e.g., BP for business partner, VT01N for creating transportation orders).
  Training and Documentation: Consider training sessions or documentation reviews for users involved in transportation management to ensure they understand how to handle exclusive packaging requirements effectively.
  
  By addressing the configuration and ensuring compliance with the exclusive packaging requirements, you should be able to resolve the error message and proceed with the transportation order processing.