How To Fix /SCMTMS/TOR772 - Booking cancellation is sent to carrier after save

SAP Error Message - Details

• Message type: E = Error

• Message class: /SCMTMS/TOR -

• Message number: 772

• Message text: Booking cancellation is sent to carrier after save

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message /SCMTMS/TOR772 - Booking cancellation is sent to carrier after save ?

  The SAP error message /SCMTMS/TOR772 indicates that a booking cancellation has been sent to the carrier after saving a transport order. This message typically arises in the context of SAP Transportation Management (TM) when there is an issue with the transport order that needs to be addressed.
  Cause:
  
  Transport Order Status: The transport order may be in a status that does not allow for certain actions, such as cancellation or modification.
  Carrier Communication: There may be issues with the communication between SAP TM and the carrier system, leading to unexpected cancellations.
  Configuration Issues: Incorrect configuration settings in the SAP TM system or in the integration with the carrier's system can lead to this error.
  User Actions: The user may have inadvertently triggered a cancellation due to incorrect processing steps.
  
  Solution:
  
  Check Transport Order Status: Verify the status of the transport order. Ensure that it is in a state that allows for the desired actions (e.g., not already completed or canceled).
  Review Communication Logs: Check the communication logs between SAP TM and the carrier to identify any issues or errors in the message transmission.
  Configuration Review: Review the configuration settings in SAP TM related to carrier communication and transport order processing. Ensure that all settings are correctly configured.
  User Training: If the issue is due to user error, consider providing additional training or documentation to help users understand the correct process for handling transport orders.
  Consult SAP Notes: Look for any relevant SAP Notes or updates that may address this specific error message. SAP frequently releases updates that can resolve known issues.
  Contact SAP Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. Provide them with detailed information about the error and the steps leading up to it.
  
  Related Information:
  
  SAP TM Documentation: Review the official SAP documentation for Transportation Management to understand the processes and configurations involved.
  Community Forums: Check SAP community forums or user groups for discussions related to this error message. Other users may have encountered similar issues and can provide insights.
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP TM that can help you monitor and manage transport orders effectively.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.