How To Fix /SCMTMS/TOR721 - Cannot select direct shipment option; carrier does not match

SAP Error Message - Details

• Message type: E = Error

• Message class: /SCMTMS/TOR -

• Message number: 721

• Message text: Cannot select direct shipment option; carrier does not match

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SCMTMS/TOR721 - Cannot select direct shipment option; carrier does not match ?

  The SAP error message /SCMTMS/TOR721 Cannot select direct shipment option; carrier does not match typically occurs in the SAP Transportation Management (TM) module when there is a mismatch between the carrier defined in the transportation request and the carrier that is allowed for direct shipments.
  Cause:
  
  Carrier Mismatch: The carrier assigned to the transportation request does not match the carrier that is configured for direct shipments in the system.
  Configuration Issues: The settings for direct shipments may not be properly configured in the system, leading to restrictions on which carriers can be used.
  Master Data Issues: The master data for the carrier or the transportation request may not be correctly set up, leading to inconsistencies.
  
  Solution:
  
  
  Check Carrier Assignment:
  
  Verify the carrier assigned to the transportation request. Ensure that it is the correct carrier that should be used for direct shipments.
  If necessary, change the carrier in the transportation request to one that is allowed for direct shipments.
  
  
  
  Review Direct Shipment Configuration:
  
  Go to the configuration settings in SAP TM and check the settings for direct shipments.
  Ensure that the carrier is included in the list of carriers that can be used for direct shipments.
  
  
  
  Update Master Data:
  
  Check the master data for the carrier in question. Ensure that all relevant information is correctly maintained, including the carrier's capabilities and restrictions.
  If the carrier should be allowed for direct shipments, update the master data accordingly.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help resources related to transportation management and direct shipments for any additional configuration steps or requirements.
  
  
  
  Testing:
  
  After making the necessary changes, test the transportation request again to see if the error persists.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like /SCMTMS/TOR to access transportation requests or /SCMTMS/TS for transportation scheduling.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance.
  User Roles and Authorizations: Ensure that the user has the necessary roles and authorizations to make changes to transportation requests and carrier assignments.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a consultant who specializes in SAP TM for further assistance.