How To Fix /SCMTMS/TOR471 - Delivery &2, item &3: Product &1 unknown

SAP Error Message - Details

• Message type: E = Error

• Message class: /SCMTMS/TOR -

• Message number: 471

• Message text: Delivery &2, item &3: Product &1 unknown

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SCMTMS/TOR471 - Delivery &2, item &3: Product &1 unknown ?

  The SAP error message /SCMTMS/TOR471 typically indicates that there is an issue with a product that is referenced in a delivery document. The message states that the product (identified by &1) is unknown for the delivery (identified by &2) and item (identified by &3). This error can occur in the context of SAP Transportation Management (TM) when trying to process a transportation order or delivery.
  Cause:
  
  Product Not Defined: The product referenced in the delivery document may not be defined in the system. This could happen if the product was not created or if it was deleted.
  Incorrect Product Code: There may be a typo or incorrect product code in the delivery document.
  Master Data Issues: The product may not be properly set up in the relevant master data tables, such as material master or product master.
  Cross-Application Issues: If the product is defined in one application but not in another (e.g., not available in the logistics or transportation management module), this error can occur.
  
  Solution:
  
  Check Product Definition: Verify that the product exists in the system. You can do this by checking the material master (transaction code MM03) or the product master in the relevant application.
  Correct Product Code: Ensure that the product code in the delivery document is correct. If there is a typo, correct it and try processing the document again.
  Create or Update Product: If the product does not exist, create it in the system. If it exists but is not properly set up, update the necessary master data.
  Check Configuration: Ensure that the product is configured correctly in the relevant modules (e.g., logistics, transportation management).
  Consult Documentation: Review any relevant SAP documentation or notes that may provide additional context or solutions for this error.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes like MM03 (Material Master Display), MM01 (Material Master Create), and /SCMTMS/TOR (Transportation Order) to navigate and troubleshoot effectively.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  User Authorizations: Ensure that you have the necessary authorizations to view and edit product master data.
  Integration Points: If your system integrates with other systems (like an ERP or external logistics provider), ensure that the product data is synchronized across systems.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a technical consultant who specializes in SAP TM.