How To Fix /SCMTMS/TEND252 - E-mail &1 does not contain required keyword &2

SAP Error Message - Details

• Message type: E = Error

• Message class: /SCMTMS/TEND -

• Message number: 252

• Message text: E-mail &1 does not contain required keyword &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SCMTMS/TEND252 - E-mail &1 does not contain required keyword &2 ?

  The SAP error message /SCMTMS/TEND252 indicates that an email sent from the Transportation Management System (TMS) does not contain a required keyword in its subject or body. This error typically arises in scenarios where specific keywords are necessary for the system to process the email correctly, such as for notifications, confirmations, or other automated processes.
  Cause:
  The error is triggered when:
  
  An email is sent to the TMS system, but it lacks a required keyword that the system expects to find.
  The keyword is defined in the configuration settings of the TMS, and the email does not meet these criteria.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Configuration Settings:
  
  Review the configuration settings in the TMS to identify the required keywords. This can usually be found in the customizing settings for TMS under the relevant email notification settings.
  
  
  
  Modify Email Content:
  
  Ensure that the email being sent includes the required keyword(s) in the subject line or body. The keyword should match exactly as defined in the TMS configuration.
  
  
  
  Test Email Sending:
  
  After modifying the email content, send a test email to verify that the error no longer occurs. Ensure that the email format and content comply with the requirements.
  
  
  
  Consult Documentation:
  
  Refer to the SAP documentation or help resources for more details on the specific keywords required for your TMS setup.
  
  
  
  Contact Support:
  
  If you are unable to resolve the issue, consider reaching out to SAP support or your internal IT team for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like /SCMTMS/CONFIG to access TMS configuration settings.
  Email Templates: Check if there are predefined email templates that include the necessary keywords.
  User Exits or BAdIs: If customization is needed, consider implementing user exits or Business Add-Ins (BAdIs) to handle specific email processing logic.
  
  By ensuring that the emails sent to the TMS contain the required keywords, you can prevent this error from occurring and ensure smooth communication between the TMS and other systems or users.