How To Fix /SCMTMS/PLN_VSR_OL324 - Freight order for delivery cannot be used because of service level

SAP Error Message - Details

• Message type: E = Error

• Message class: /SCMTMS/PLN_VSR_OL -

• Message number: 324

• Message text: Freight order for delivery cannot be used because of service level

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SCMTMS/PLN_VSR_OL324 - Freight order for delivery cannot be used because of service level ?

  The SAP error message /SCMTMS/PLN_VSR_OL324 indicates that a freight order for a delivery cannot be used due to issues related to the service level. This error typically arises in the context of SAP Transportation Management (TM) when there is a mismatch between the service level defined for the freight order and the requirements of the delivery.
  Cause:
  
  
  Service Level Mismatch: The service level defined in the freight order does not meet the requirements of the delivery. This could be due to:
  
  The delivery requiring a different service level than what is assigned to the freight order.
  The service level being inactive or not applicable for the specific delivery.
  
  
  
  Configuration Issues: There may be configuration issues in the service level settings within SAP TM, such as:
  
  Incorrectly defined service levels in the system.
  Missing or incorrect assignment of service levels to transportation lanes.
  
  
  
  Delivery Constraints: The delivery may have specific constraints or requirements that are not being met by the freight order's service level.
  
  
  Solution:
  
  
  Check Service Level Assignment:
  
  Review the service level assigned to the freight order and ensure it matches the requirements of the delivery.
  If necessary, adjust the service level in the freight order to align with the delivery's needs.
  
  
  
  Review Delivery Requirements:
  
  Check the delivery document for any specific service level requirements and ensure that the freight order can accommodate those requirements.
  
  
  
  Configuration Review:
  
  Verify the configuration of service levels in SAP TM. Ensure that the service levels are correctly defined and active.
  Check the transportation lane settings to ensure that the correct service levels are assigned.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for guidance on service level configuration and management within SAP TM.
  
  
  
  Testing:
  
  After making adjustments, test the changes by attempting to create or process the freight order again to see if the error persists.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance on service level configuration.
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP TM, such as /SCMTMS/PLN for planning and /SCMTMS/ORD for order management.
  User Forums: Engage with SAP community forums or user groups for insights and solutions shared by other users who may have encountered similar issues.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.