How To Fix /SCMTMS/PLN_VSR_OL323 - Freight order for pick-up cannot be used because of service level

SAP Error Message - Details

• Message type: E = Error

• Message class: /SCMTMS/PLN_VSR_OL -

• Message number: 323

• Message text: Freight order for pick-up cannot be used because of service level

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SCMTMS/PLN_VSR_OL323 - Freight order for pick-up cannot be used because of service level ?

  The SAP error message /SCMTMS/PLN_VSR_OL323 indicates that a freight order cannot be used for pick-up due to issues related to the service level. This error typically arises in the context of SAP Transportation Management (TM) when there is a mismatch or conflict between the service level defined for the freight order and the requirements or constraints of the transportation process.
  Cause:
  
  
  Service Level Mismatch: The service level defined for the freight order may not meet the requirements for the pick-up. This could be due to:
  
  The service level not being available for the specific route or location.
  The service level being set to a type that does not allow for pick-up (e.g., a service level that is only for delivery).
  The time constraints of the service level not aligning with the pick-up schedule.
  
  
  
  Configuration Issues: There may be configuration issues in the transportation management settings that define how service levels are applied to freight orders.
  
  
  Master Data Issues: The master data for the freight order, such as the carrier, route, or location, may not be properly set up to support the selected service level.
  
  
  Solution:
  
  
  Review Service Level: Check the service level assigned to the freight order. Ensure that it is appropriate for the pick-up operation. You may need to:
  
  Change the service level to one that allows for pick-up.
  Adjust the time frames or conditions associated with the service level.
  
  
  
  Check Configuration: Review the configuration settings in SAP TM related to service levels. Ensure that the service levels are correctly defined and that they align with the transportation requirements.
  
  
  Validate Master Data: Ensure that all relevant master data (e.g., carriers, routes, locations) is correctly set up and that there are no discrepancies that could lead to this error.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on service levels and freight order processing.
  
  
  Testing: After making changes, test the freight order creation process to ensure that the error no longer occurs.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with transaction codes related to transportation management, such as /SCMTMS/ORDER for managing freight orders.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  If the issue persists after following these steps, it may be beneficial to consult with an SAP expert or your organization's SAP support team for further assistance.