How To Fix /SCMTMS/INV_DISP008 - Action required on items in dispute case &1; cannot close work item

SAP Error Message - Details

• Message type: E = Error

• Message class: /SCMTMS/INV_DISP -

• Message number: 008

• Message text: Action required on items in dispute case &1; cannot close work item

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SCMTMS/INV_DISP008 - Action required on items in dispute case &1; cannot close work item ?

  The SAP error message /SCMTMS/INV_DISP008 indicates that there are items in a dispute case that require action before the associated work item can be closed. This message typically arises in the context of SAP Transportation Management (TM) when there are unresolved issues related to a dispute case.
  Cause:
  The error message is triggered when:
  
  There are open items in a dispute case that have not been resolved.
  The dispute case may have pending approvals or actions that need to be taken.
  There may be discrepancies in the data related to the dispute that need to be addressed.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Review the Dispute Case:
  
  Navigate to the dispute case referenced in the error message (the case number will be indicated as &1).
  Check the details of the dispute case to identify any items that are still open or require action.
  
  
  
  Resolve Open Items:
  
  Address any discrepancies or issues related to the open items. This may involve:
  
  Updating the status of the items.
  Providing necessary documentation or approvals.
  Communicating with relevant stakeholders to resolve any outstanding issues.
  
  
  
  
  
  Close the Dispute Case:
  
  Once all items in the dispute case have been addressed, attempt to close the dispute case again.
  Ensure that all necessary actions have been completed and that the case is in a state that allows for closure.
  
  
  
  Check for System Errors:
  
  If the issue persists, check for any system errors or configuration issues that may be affecting the dispute case processing.
  Consult with your SAP support team or system administrator for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use specific transaction codes related to dispute management in SAP TM, such as /SCMTMS/INV_DISP to access dispute cases.
  Documentation: Refer to SAP Help documentation for detailed guidance on managing dispute cases and understanding the workflow in SAP TM.
  User Roles: Ensure that you have the appropriate permissions to view and modify dispute cases in the system.
  
  If you continue to experience issues after following these steps, it may be beneficial to consult with your SAP support team or refer to SAP Notes for any known issues related to this error message.