How To Fix SCMG_CASE020 - Error when changing case component

SAP Error Message - Details

• Message type: E = Error

• Message class: SCMG_CASE - Case: Messages

• Message number: 020

• Message text: Error when changing case component

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SCMG_CASE020 - Error when changing case component ?

  The SAP error message SCMG_CASE020 typically occurs in the context of SAP Supply Chain Management (SCM) when there is an issue with changing a case component in a case management scenario. This error can arise due to various reasons, and understanding the cause is essential for finding an appropriate solution.
  Cause:
  
  Invalid Data: The data being entered or modified may not meet the required criteria or constraints defined in the system.
  Locked Objects: The case or its components might be locked by another user or process, preventing changes.
  Inconsistent Status: The status of the case or its components may not allow for changes (e.g., if the case is already completed or closed).
  Authorization Issues: The user may not have the necessary permissions to make changes to the case components.
  Configuration Issues: There may be configuration settings in the SCM module that are not set up correctly, leading to this error.
  
  Solution:
  
  Check Data Validity: Ensure that the data you are trying to change is valid and adheres to the system's requirements. Review the fields for any missing or incorrect information.
  Unlock Objects: If the case or components are locked, check with your team or system administrator to unlock them.
  Review Case Status: Verify the status of the case and its components. If the case is closed or completed, you may need to reopen it or follow the appropriate process for making changes.
  Authorization Check: Ensure that you have the necessary authorizations to make changes. If not, contact your system administrator to grant the required permissions.
  Consult Configuration: If you suspect a configuration issue, consult with your SAP Basis or SCM configuration team to review the settings related to case management.
  Error Logs: Check the system logs for more detailed error messages that can provide additional context about the issue.
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review the official SAP documentation for SCM case management to understand the expected behavior and constraints when changing case components.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  If the issue persists after trying the above solutions, it may be beneficial to escalate the matter to SAP support for further assistance.