How To Fix SCMG_CASE021 - Error when displaying case component

SAP Error Message - Details

• Message type: E = Error

• Message class: SCMG_CASE - Case: Messages

• Message number: 021

• Message text: Error when displaying case component

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SCMG_CASE021 - Error when displaying case component ?

  The SAP error message SCMG_CASE021 typically indicates that there is an issue when trying to display a case component in the Supply Chain Management (SCM) module. This error can arise due to various reasons, including data inconsistencies, missing information, or configuration issues.
  Possible Causes:
  
  Data Inconsistencies: The case component may not be properly linked to the relevant master data (e.g., materials, customers, etc.).
  Missing Data: Required fields or data elements may be missing in the case component or related objects.
  Authorization Issues: The user may not have the necessary permissions to view the case component.
  Configuration Issues: There may be incorrect settings in the SCM configuration that prevent the display of the case component.
  System Bugs: There could be a bug in the SAP system that is causing the error.
  
  Solutions:
  
  Check Data Integrity: Verify that all necessary data for the case component is complete and correctly linked. This includes checking master data and ensuring that all required fields are filled.
  Review Authorizations: Ensure that the user has the appropriate authorizations to access the case component. This can be checked in the user roles and profiles.
  Configuration Review: Review the SCM configuration settings to ensure that they are set up correctly. This may involve checking the settings for case management and related components.
  Transaction Logs: Check transaction logs or system logs for any additional error messages or warnings that could provide more context about the issue.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error. There may be patches or updates available that resolve the issue.
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with the error message details and any relevant context.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SCM that may help in troubleshooting, such as /SCMG/CASE for case management.
  Documentation: Review SAP documentation related to case management and error handling in SCM for additional insights.
  Community Forums: Check SAP community forums or user groups for discussions related to SCMG_CASE021, as other users may have encountered and resolved similar issues.
  
  By following these steps, you should be able to identify the cause of the SCMG_CASE021 error and implement a suitable solution.