How To Fix /SCMB/ORDER396 - Order &1 item &2: Confirmed quantity lower than delivered quantity

SAP Error Message - Details

• Message type: E = Error

• Message class: /SCMB/ORDER -

• Message number: 396

• Message text: Order &1 item &2: Confirmed quantity lower than delivered quantity

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SCMB/ORDER396 - Order &1 item &2: Confirmed quantity lower than delivered quantity ?

  The SAP error message /SCMB/ORDER396 indicates that there is a discrepancy between the confirmed quantity and the delivered quantity for a specific order item. This typically occurs in the context of supply chain management and order processing within SAP.
  Cause:
  
  
  Quantity Mismatch: The confirmed quantity for an order item is less than the quantity that has been delivered. This can happen due to various reasons, such as:
  
  Changes in order quantities after confirmation.
  Errors during the delivery process.
  Manual adjustments or incorrect entries in the system.
  Issues with stock availability or allocation.
  
  
  
  System Configuration: There may be configuration settings in the SAP system that enforce strict checks on confirmed versus delivered quantities.
  
  
  Data Entry Errors: Incorrect data entry during order creation, delivery, or confirmation processes.
  
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Review Order Details: Check the order details for the specific item mentioned in the error message. Verify the confirmed quantity and the delivered quantity.
  
  
  Adjust Confirmed Quantity: If the delivered quantity is correct and the confirmed quantity is incorrect, you may need to adjust the confirmed quantity to match the delivered quantity. This can typically be done through the order management interface.
  
  
  Check Delivery Documents: Review the delivery documents to ensure that the quantities were entered correctly during the delivery process. If there were any discrepancies, correct them.
  
  
  Reconfirm the Order: If necessary, you may need to reconfirm the order after making the appropriate adjustments to the quantities.
  
  
  Consult with Logistics or Supply Chain Team: If you are unsure about the correct quantities or the reason for the discrepancy, consult with your logistics or supply chain management team for further insights.
  
  
  System Configuration Review: If this error occurs frequently, it may be worth reviewing the system configuration related to order confirmations and deliveries to ensure that it aligns with your business processes.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as VL01N (Create Outbound Delivery), VL02N (Change Outbound Delivery), and CO11N (Confirm Production Order) that may be involved in the process.
  SAP Notes: Check for any SAP Notes related to this error message for additional guidance or patches that may address underlying issues.
  Documentation: Review SAP documentation or user manuals related to order management and delivery processes for best practices and troubleshooting steps.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.