How To Fix /SCMB/ORDER397 - Order &1 is closed

SAP Error Message - Details

• Message type: E = Error

• Message class: /SCMB/ORDER -

• Message number: 397

• Message text: Order &1 is closed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SCMB/ORDER397 - Order &1 is closed ?

  The SAP error message /SCMB/ORDER397 Order &1 is closed typically indicates that you are trying to perform an operation on a closed order in the Supply Chain Management (SCM) module. This error can occur in various scenarios, such as when attempting to change, delete, or process an order that has already been marked as closed.
  Cause:
  
  Order Status: The order you are trying to access has been closed, meaning that no further changes or processing can be done on it.
  Business Process Completion: The order may have reached the end of its lifecycle, and the system has been configured to prevent any modifications to closed orders.
  User Permissions: In some cases, user permissions may restrict access to certain operations on closed orders.
  
  Solution:
  
  Check Order Status: Verify the status of the order in question. You can do this by navigating to the order in the SAP system and checking its current status.
  Review Business Processes: If the order is indeed closed, review the business processes to determine if it should be reopened or if a new order should be created instead.
  Reopen Order (if applicable): If your business process allows for it, you may be able to reopen the order. This typically requires specific permissions and may involve using a specific transaction code or function in SAP.
  Create a New Order: If reopening the order is not an option, consider creating a new order to replace the closed one.
  Consult Documentation: Refer to your organization's SAP documentation or guidelines for handling closed orders, as there may be specific procedures in place.
  Contact Support: If you are unsure about the next steps or if the issue persists, consider reaching out to your SAP support team or a functional consultant for assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes for order management in SAP SCM, such as /SCMB/ORDER for order processing.
  User Roles and Permissions: Ensure that you have the necessary permissions to perform actions on orders, especially if you need to reopen a closed order.
  SAP Notes: Check for any SAP Notes related to this error message, as they may provide additional insights or solutions specific to your version of SAP.
  
  By following these steps, you should be able to address the error message and determine the appropriate course of action regarding the closed order.