How To Fix /SCMB/ORDER116 - Order &1, item &2: Cancellation reason code (&3) is unknown

SAP Error Message - Details

• Message type: E = Error

• Message class: /SCMB/ORDER -

• Message number: 116

• Message text: Order &1, item &2: Cancellation reason code (&3) is unknown

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SCMB/ORDER116 - Order &1, item &2: Cancellation reason code (&3) is unknown ?

  The SAP error message /SCMB/ORDER116 indicates that there is an issue with the cancellation reason code associated with a specific order and item in the Supply Chain Management (SCM) module. The message states that the cancellation reason code provided is unknown, which means that the system does not recognize the code you are trying to use for the cancellation process.
  Cause:
  
  Invalid Cancellation Reason Code: The cancellation reason code (&3) you are trying to use may not be defined in the system or may have been deleted.
  Configuration Issues: The configuration settings for cancellation reason codes in the SCM module may not be properly set up.
  Data Entry Error: There may be a typographical error in the cancellation reason code entered in the order.
  
  Solution:
  
  
  Check the Cancellation Reason Code:
  
  Verify that the cancellation reason code you are using is valid and exists in the system. You can do this by navigating to the relevant configuration settings in SAP.
  Use transaction codes like SPRO to access the configuration settings and check the defined cancellation reason codes.
  
  
  
  Define or Update the Cancellation Reason Code:
  
  If the cancellation reason code is indeed missing, you may need to define it in the system. This can typically be done in the configuration settings under the relevant SCM module.
  Ensure that the code is correctly configured with the necessary attributes.
  
  
  
  Correct Data Entry:
  
  Double-check the order and item details to ensure that the cancellation reason code has been entered correctly without any typographical errors.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help files for guidance on how to manage cancellation reason codes in your specific version of SAP SCM.
  
  
  
  Contact SAP Support:
  
  If you are unable to resolve the issue, consider reaching out to SAP support for assistance. They can provide more detailed insights based on your specific system configuration.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO (Customizing), SE11 (Data Dictionary), and SE80 (Object Navigator) for checking and modifying configurations.
  User Roles and Authorizations: Ensure that you have the necessary authorizations to view and modify cancellation reason codes in the system.
  Testing: After making any changes, perform tests to ensure that the cancellation process works as expected with the updated or newly defined reason codes.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.