How To Fix /SCMB/ORDER115 - Order &1, item &2: customer location is missing

SAP Error Message - Details

• Message type: E = Error

• Message class: /SCMB/ORDER -

• Message number: 115

• Message text: Order &1, item &2: customer location is missing

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SCMB/ORDER115 - Order &1, item &2: customer location is missing ?

  The SAP error message /SCMB/ORDER115 Order &1, item &2: customer location is missing typically occurs in the context of Supply Chain Management (SCM) when there is an issue with the order data, specifically related to the customer location information.
  Cause:
  
  Missing Customer Location: The error indicates that the customer location (which could be a shipping address or a specific site) is not specified for the order or item in question.
  Data Inconsistency: There may be inconsistencies in the master data, such as the customer master record not having a valid location assigned.
  Configuration Issues: The system may not be properly configured to handle customer locations for the specific order type or item category.
  Incomplete Order Entry: The order may have been created without all the necessary details being filled in, particularly the customer location.
  
  Solution:
  
  
  Check Customer Master Data:
  
  Go to the customer master record in SAP and ensure that the customer location is correctly maintained. This includes checking the address details and ensuring that the relevant shipping and billing locations are defined.
  
  
  
  Review Order Entry:
  
  When creating or modifying the order, ensure that all required fields, especially those related to customer location, are filled in. This may include fields for shipping address, delivery plant, etc.
  
  
  
  Update Order:
  
  If the order has already been created, you may need to update it to include the missing customer location. This can typically be done through the order management transaction in SAP.
  
  
  
  Check Configuration:
  
  If the issue persists, review the configuration settings in the SCM module to ensure that customer locations are properly set up for the relevant order types and item categories.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidance on handling customer locations in your version of SAP SCM.
  
  
  
  Contact Support:
  
  If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with an SAP expert who can provide more tailored assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as VD03 (Display Customer), VA01 (Create Sales Order), and VA02 (Change Sales Order) to manage customer and order data.
  Master Data Management: Understanding how master data is managed in SAP can help prevent similar issues in the future.
  SAP Notes: Check for any SAP Notes related to this error message, as they may provide additional insights or patches that could resolve the issue.
  
  By following these steps, you should be able to identify and rectify the cause of the error message regarding the missing customer location in your SAP system.