How To Fix /SCMB/ORDER102 - Order &1, item &2: customer location &3 is invalid

SAP Error Message - Details

• Message type: E = Error

• Message class: /SCMB/ORDER -

• Message number: 102

• Message text: Order &1, item &2: customer location &3 is invalid

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SCMB/ORDER102 - Order &1, item &2: customer location &3 is invalid ?

  The SAP error message /SCMB/ORDER102 indicates that there is an issue with the customer location specified in the order. This error typically arises in the context of Supply Chain Management (SCM) or Advanced Planning and Optimization (APO) modules, where customer data is crucial for order processing.
  Cause:
  The error message can be triggered by several factors, including:
  
  Invalid Customer Location: The customer location specified in the order does not exist in the system or is not correctly maintained.
  Data Inconsistency: There may be inconsistencies in the master data related to the customer, such as missing or incorrect address details.
  Inactive Customer: The customer or the specific location may be inactive or blocked in the system.
  Configuration Issues: There may be configuration issues in the system that prevent the recognition of the customer location.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Verify Customer Location:
  
  Check the customer master data in the SAP system to ensure that the customer location specified in the order exists and is correctly maintained.
  Use transaction codes like XD03 (Display Customer) or VD03 (Display Customer Sales Area) to review the customer details.
  
  
  
  Check for Inactive Customers:
  
  Ensure that the customer and the specific location are active. If they are inactive, you may need to reactivate them.
  
  
  
  Correct Data Entry:
  
  If the customer location is entered incorrectly in the order, correct it and try processing the order again.
  
  
  
  Review Configuration:
  
  If the issue persists, review the configuration settings related to customer locations in the SCM or APO module. Ensure that all necessary settings are correctly configured.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for additional guidance on managing customer data and resolving related errors.
  
  
  
  Contact Support:
  
  If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes for managing customer data, such as XD01 (Create Customer), XD02 (Change Customer), and XD03 (Display Customer).
  Master Data Management: Understanding how customer master data is structured and maintained in SAP can help prevent similar issues in the future.
  Error Logs: Check system logs or error logs for additional details that may provide more context about the error.
  
  By following these steps, you should be able to identify and resolve the issue related to the invalid customer location in your SAP system.