How To Fix /SCMB/DM_DLV217 - ASN &1, item &2: product change; check serial numbers

SAP Error Message - Details

• Message type: E = Error

• Message class: /SCMB/DM_DLV -

• Message number: 217

• Message text: ASN &1, item &2: product change; check serial numbers

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SCMB/DM_DLV217 - ASN &1, item &2: product change; check serial numbers ?

  The SAP error message /SCMB/DM_DLV217 ASN &1, item &2: product change; check serial numbers typically occurs in the context of Advanced Shipping Notification (ASN) processing within the Supply Chain Management (SCM) module. This error indicates that there is a discrepancy related to the product or item being processed, particularly concerning serial numbers.
  Cause:
  
  Product Change: The error suggests that there has been a change in the product details (e.g., product number, description, or attributes) that is not aligned with the existing serial numbers associated with the ASN.
  Serial Number Mismatch: The serial numbers provided in the ASN do not match the expected serial numbers for the product in the system. This could happen if the product was changed after the serial numbers were assigned.
  Configuration Issues: There may be configuration issues in the system regarding how serial numbers are managed for the specific product or item.
  
  Solution:
  
  Verify Product Details: Check the product details in the system to ensure that the product has not been changed or updated in a way that affects the ASN. If changes were made, ensure that the ASN reflects these changes.
  Check Serial Numbers: Review the serial numbers associated with the ASN and ensure they match the expected serial numbers for the product. If there are discrepancies, correct the serial numbers in the ASN.
  Update ASN: If the product has changed, you may need to create a new ASN that reflects the current product details and associated serial numbers.
  Consult Documentation: Refer to SAP documentation or your organization's internal guidelines for handling ASNs and serial numbers to ensure compliance with processes.
  Contact Support: If the issue persists, consider reaching out to your SAP support team or consulting with an SAP expert to investigate further.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as /SCMB/ASN for ASN processing and /SCMB/DM for managing delivery management.
  SAP Notes: Check for any SAP Notes related to ASN processing and serial number management that may provide additional insights or fixes for known issues.
  Training and Documentation: Ensure that users involved in ASN processing are trained on the importance of serial number management and the implications of product changes.
  
  By following these steps, you should be able to resolve the error and ensure that your ASN processing is accurate and compliant with the system's requirements.