How To Fix /SCMB/DM_DLV179 - ASN &1 item &2: ref. doc. &3/&4 contains different customer location

SAP Error Message - Details

• Message type: E = Error

• Message class: /SCMB/DM_DLV -

• Message number: 179

• Message text: ASN &1 item &2: ref. doc. &3/&4 contains different customer location

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SCMB/DM_DLV179 - ASN &1 item &2: ref. doc. &3/&4 contains different customer location ?

  The SAP error message /SCMB/DM_DLV179 indicates that there is a discrepancy in the customer location between the Advanced Shipping Notification (ASN) and the reference document (such as a sales order or delivery). This error typically arises in the context of supply chain management, particularly when dealing with logistics and shipping processes.
  Cause:
  The error occurs when the customer location specified in the ASN does not match the customer location in the reference document. This can happen due to several reasons:
  
  Data Entry Errors: Incorrect customer location entered in either the ASN or the reference document.
  Changes in Customer Data: The customer location may have been changed in the master data after the reference document was created.
  Different Shipping Addresses: The ASN may be referencing a different shipping address than what is recorded in the reference document.
  Configuration Issues: There may be configuration settings in the system that enforce strict checks on customer locations.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Verify Customer Locations:
  
  Check the customer location in the ASN and compare it with the customer location in the reference document (e.g., sales order or delivery).
  Ensure that both locations match.
  
  
  
  Update ASN or Reference Document:
  
  If the ASN has the incorrect customer location, update it to reflect the correct location.
  If the reference document has the incorrect location, consider updating it if possible.
  
  
  
  Check Master Data:
  
  Review the customer master data to ensure that the correct shipping addresses are maintained.
  If there have been recent changes to the customer data, ensure that all relevant documents are updated accordingly.
  
  
  
  Consult with Stakeholders:
  
  If there are discrepancies that cannot be resolved through data entry, consult with relevant stakeholders (e.g., sales, logistics) to clarify the correct customer location.
  
  
  
  System Configuration:
  
  If the issue persists, check the system configuration for any settings that may enforce strict checks on customer locations. Adjust these settings if necessary, but ensure that any changes comply with business rules.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like VL03N (Display Outbound Delivery) or VA03 (Display Sales Order) to view the relevant documents.
  SAP Notes: Check for any SAP Notes related to this error message for additional guidance or patches.
  Documentation: Review SAP documentation on Advanced Shipping Notifications and customer master data management for best practices.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.