How To Fix SAWE_BO_SA727 - E-mail(s) to &1 employee(s) not sent due to data error; see mail status

SAP Error Message - Details

• Message type: E = Error

• Message class: SAWE_BO_SA - Message class for BO Staff Assignment

• Message number: 727

• Message text: E-mail(s) to &1 employee(s) not sent due to data error; see mail status

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

Possible reasons for an e-mail notification failure:
E-mail data of the addressed employees is not valid.
Check e-mail data of employees who did not receive a notification and
resend the e-mail.
The user is not authorized to send e-mails.
Obtain a valid authorization and resend the e-mail.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message SAWE_BO_SA727 - E-mail(s) to &1 employee(s) not sent due to data error; see mail status ?

  The SAP error message SAWE_BO_SA727 indicates that there was an issue with sending emails to specified employees due to a data error. This error typically arises in the context of workflows or notifications where the system attempts to send emails but encounters problems with the data associated with the recipients.
  Causes:
  
  Invalid Email Addresses: The email addresses of the employees may be incorrectly formatted or missing.
  Missing Data: Required fields in the employee master data (such as email address) may be incomplete or missing.
  Email Configuration Issues: There may be issues with the email configuration in the SAP system, such as SMTP settings or mail server connectivity.
  Authorization Issues: The user or process attempting to send the email may not have the necessary authorizations.
  Workflow Errors: If the email is part of a workflow, there may be issues with the workflow configuration or execution.
  
  Solutions:
  
  Check Email Addresses: Verify that the email addresses of the employees are correctly entered in the system. You can do this by checking the employee master data (transaction code PA30).
  Review Mail Status: Use the mail status report (transaction code SOST) to check the status of the emails that failed to send. This report can provide more details about the error.
  Validate Data Completeness: Ensure that all required fields in the employee master data are filled out correctly.
  Check SMTP Configuration: Review the SMTP settings in the SAP system (transaction code SCOT) to ensure that the email configuration is correct and that the mail server is reachable.
  Review Authorizations: Ensure that the user or process has the necessary authorizations to send emails.
  Debug Workflow: If the email is part of a workflow, check the workflow logs (transaction code SWI1) for any errors or issues that may have occurred during execution.
  
  Related Information:
  
  Transaction Codes:
  
  PA30: Display HR Master Data
  SOST: SAPconnect Send Requests
  SCOT: SAPconnect Administration
  SWI1: Work Item Selection
  
  
  SAP Notes: Check for any relevant SAP Notes that may address known issues related to email sending or the specific error message.
  Documentation: Review SAP documentation related to SAPconnect and email configuration for additional troubleshooting steps.
  
  By following these steps, you should be able to identify and resolve the issue causing the SAWE_BO_SA727 error message.