How To Fix SAWE_BO_SA728 - E-mail(s) are only dispatched on save

SAP Error Message - Details

• Message type: E = Error

• Message class: SAWE_BO_SA - Message class for BO Staff Assignment

• Message number: 728

• Message text: E-mail(s) are only dispatched on save

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message SAWE_BO_SA728 - E-mail(s) are only dispatched on save ?

  The SAP error message SAWE_BO_SA728 indicates that emails are only dispatched when a certain action is performed, specifically when saving a document or transaction. This message typically arises in the context of workflows or notifications within SAP systems, particularly when dealing with business objects that are expected to trigger email notifications.
  Cause:
  
  Workflow Configuration: The workflow may be configured to send emails only upon saving the document. This is a common setting to prevent multiple emails from being sent during the editing process.
  Email Dispatch Settings: The system may have specific settings that control when emails are dispatched, often linked to the status of the document (e.g., only after it is saved).
  Business Object Behavior: The behavior of the business object in question may be designed to limit email notifications to certain events, such as saving or completing a task.
  
  Solution:
  
  Check Workflow Settings: Review the workflow configuration to see if there are options to change when emails are sent. You may need to adjust the settings to allow for email dispatch at different stages of the workflow.
  Modify Email Dispatch Logic: If you have access to the development environment, you can modify the logic that controls email dispatching. This may involve changing the event triggers that lead to email notifications.
  User Training: Ensure that users are aware that emails will only be sent upon saving the document. This can help manage expectations and reduce confusion.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on configuring email notifications for the relevant business object or workflow.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional configuration options.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have implemented.
  System Logs: Review system logs for any additional error messages or warnings that might provide more context about the issue.
  
  If the problem persists after trying the above solutions, it may be beneficial to consult with your SAP Basis or technical team for further investigation and support.