How To Fix /SAPSLL/PLUGINR3310 - Customs server access: System termination in customs server: & &

SAP Error Message - Details

• Message type: E = Error

• Message class: /SAPSLL/PLUGINR3 -

• Message number: 310

• Message text: Customs server access: System termination in customs server: & &

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SAPSLL/PLUGINR3310 - Customs server access: System termination in customs server: & & ?

  The SAP error message /SAPSLL/PLUGINR3310 indicates an issue with accessing the customs server, which is part of the SAP Global Trade Services (GTS) module. This error typically arises when there is a problem with the connection to the customs server or when the server itself encounters an issue.
  Cause:
  
  Network Issues: There may be network connectivity problems between your SAP system and the customs server.
  Server Downtime: The customs server may be down for maintenance or experiencing technical difficulties.
  Configuration Errors: Incorrect configuration settings in the SAP GTS or the customs server connection parameters.
  Authorization Issues: The user or system may not have the necessary permissions to access the customs server.
  Data Issues: There may be issues with the data being sent to the customs server, such as missing or incorrect information.
  
  Solution:
  
  Check Network Connectivity: Ensure that there is a stable network connection between your SAP system and the customs server. You can use tools like ping or traceroute to diagnose connectivity issues.
  Verify Server Status: Check if the customs server is operational. You may need to contact the service provider or your IT department to confirm the server's status.
  Review Configuration Settings: Go through the configuration settings in SAP GTS to ensure that all parameters related to the customs server are correctly set up. This includes checking the RFC destination and any relevant settings in transaction codes like SPRO.
  Check Authorizations: Ensure that the user or system has the necessary authorizations to access the customs server. You may need to review user roles and permissions.
  Examine Data: Review the data being sent to the customs server for any inconsistencies or missing information. Ensure that all required fields are populated correctly.
  Consult Logs: Check the SAP application logs (transaction SLG1) for any additional error messages or details that could provide more context about the issue.
  Contact Support: If the issue persists after checking the above points, consider reaching out to SAP support or your internal IT support team for further assistance.
  
  Related Information:
  
  SAP Notes: Look for relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review the SAP GTS documentation for information on configuring and troubleshooting customs server connections.
  Community Forums: Check SAP Community forums or other online resources for similar issues and solutions shared by other users.
  
  By following these steps, you should be able to identify and resolve the issue causing the /SAPSLL/PLUGINR3310 error message.