How To Fix /SAPSLL/CORE_CLSMD230 - Tariff Number Request from Data Provider failed. See log for details

SAP Error Message - Details

• Message type: E = Error

• Message class: /SAPSLL/CORE_CLSMD -

• Message number: 230

• Message text: Tariff Number Request from Data Provider failed. See log for details

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SAPSLL/CORE_CLSMD230 - Tariff Number Request from Data Provider failed. See log for details ?

  The SAP error message /SAPSLL/CORE_CLSMD230 Tariff Number Request from Data Provider failed. See log for details typically occurs in the context of SAP Global Trade Services (GTS) or SAP Logistics, particularly when dealing with customs and tariff management. This error indicates that there was a failure in retrieving tariff number information from the data provider, which could be due to various reasons.
  Possible Causes:
  
  Data Provider Issues: The external data provider (e.g., a web service or database) that supplies tariff information may be down or unreachable.
  Configuration Errors: Incorrect configuration settings in the SAP GTS or the data provider settings could lead to this error.
  Network Issues: Network connectivity problems between the SAP system and the data provider can cause failures in data retrieval.
  Authorization Issues: The user or system may not have the necessary permissions to access the tariff data.
  Data Format Issues: The request sent to the data provider may not be in the expected format, leading to a failure in processing.
  System Performance: High load on the system or the data provider can lead to timeouts or failures in processing requests.
  
  Solutions:
  
  Check Logs: Review the detailed logs for more specific error messages that can provide insight into the root cause. Look for logs in transaction SLG1 or the application log.
  Verify Data Provider Status: Ensure that the external data provider is operational and accessible. You may need to contact the provider's support if there are issues on their end.
  Review Configuration: Check the configuration settings in SAP GTS related to the data provider. Ensure that all necessary parameters are correctly set.
  Test Connectivity: Use tools like ping or telnet to test connectivity to the data provider from the SAP system.
  Check Authorizations: Ensure that the user or system has the necessary authorizations to access the tariff data.
  Retry the Request: If the issue was due to a temporary network or performance problem, retrying the request may resolve the issue.
  Consult Documentation: Refer to SAP documentation or notes related to the specific error message for additional troubleshooting steps.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  Support: If the issue persists, consider reaching out to SAP Support for assistance, providing them with the error details and logs for further analysis.
  
  By following these steps, you should be able to identify and resolve the issue related to the /SAPSLL/CORE_CLSMD230 error message.