How To Fix /SAPSLL/CORE_CLSMD228 - Commodity Code Request from Data Provider failed. See log for details

SAP Error Message - Details

• Message type: E = Error

• Message class: /SAPSLL/CORE_CLSMD -

• Message number: 228

• Message text: Commodity Code Request from Data Provider failed. See log for details

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SAPSLL/CORE_CLSMD228 - Commodity Code Request from Data Provider failed. See log for details ?

  The SAP error message /SAPSLL/CORE_CLSMD228 Commodity Code Request from Data Provider failed. See log for details typically occurs in the context of SAP Global Trade Services (GTS) or SAP S/4HANA when there is an issue with retrieving commodity codes from a data provider. This can happen during processes such as classification, customs management, or when trying to determine the correct commodity codes for products.
  Causes:
  
  Data Provider Issues: The data provider (which could be an external service or an internal module) may be down or not responding.
  Network Issues: There may be connectivity issues between your SAP system and the data provider.
  Configuration Errors: Incorrect configuration settings in the SAP GTS or S/4HANA system related to the data provider.
  Authorization Issues: The user or system may not have the necessary permissions to access the data provider.
  Data Quality Issues: The data being sent to the data provider may be incomplete or incorrect, leading to a failure in processing the request.
  
  Solutions:
  
  Check Logs: Review the detailed logs as suggested in the error message. The logs will provide more specific information about what went wrong.
  Verify Data Provider Status: Ensure that the data provider is operational and accessible. If it’s an external service, check its status or contact the provider.
  Network Connectivity: Test the network connection between your SAP system and the data provider to ensure there are no connectivity issues.
  Configuration Review: Check the configuration settings in SAP GTS or S/4HANA related to the data provider. Ensure that all necessary parameters are correctly set.
  User Authorizations: Verify that the user or system has the necessary authorizations to access the data provider.
  Data Validation: Ensure that the data being sent to the data provider is complete and correctly formatted. Validate the input data for any discrepancies.
  Contact Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide patches or updates.
  Documentation: Review the official SAP documentation for GTS or S/4HANA regarding commodity code management and data provider integration.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to diagnose and resolve the error related to the commodity code request failure.