How To Fix /SAPPSPRO/INFU024 - Quantity or amount being credited is more than received on PO line &1/&2

SAP Error Message - Details

• Message type: E = Error

• Message class: /SAPPSPRO/INFU -

• Message number: 024

• Message text: Quantity or amount being credited is more than received on PO line &1/&2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SAPPSPRO/INFU024 - Quantity or amount being credited is more than received on PO line &1/&2 ?

  The SAP error message /SAPPSPRO/INFU024 indicates that there is a discrepancy between the quantity or amount being credited and the quantity that was originally received on the Purchase Order (PO) line. This typically occurs during the process of creating a credit memo or when trying to adjust quantities in the system.
  Cause:
  
  Quantity Mismatch: The quantity you are trying to credit exceeds the quantity that was received against the Purchase Order line.
  Incorrect Data Entry: There may have been an error in entering the credit memo details, leading to an attempt to credit more than what was received.
  PO Line Issues: The Purchase Order line may have been modified or partially received, leading to confusion about the available quantities.
  System Configuration: There may be settings in the system that restrict the crediting of quantities beyond what was received.
  
  Solution:
  
  Verify Received Quantities: Check the original Purchase Order and confirm the quantities that were received. You can do this by navigating to the PO in SAP and reviewing the goods receipt documents.
  Adjust Credit Memo: If you find that the credit memo is indeed trying to credit more than what was received, adjust the quantities in the credit memo to match the received quantities.
  Check for Partial Receipts: If the PO line has been partially received, ensure that you are only crediting the amount that corresponds to the received quantity.
  Consult with Procurement: If there are discrepancies, consult with the procurement team to understand if there were any changes to the PO or if there are any outstanding receipts.
  Review System Settings: If the issue persists, review the system configuration or consult with your SAP administrator to ensure that there are no restrictions or settings that are causing this error.
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like ME23N (Display Purchase Order) to view the PO details and MIGO (Goods Movement) to check the goods receipt.
  Documentation: Refer to SAP documentation or help files for more detailed information on handling credit memos and understanding the related processes.
  User Roles: Ensure that you have the appropriate permissions to create or modify credit memos in the system.
  
  By following these steps, you should be able to resolve the error and proceed with the credit memo process.