How To Fix SAPLWOSL250 - Document is being locked due to credit limit being exceeded

SAP Error Message - Details

• Message type: E = Error

• Message class: SAPLWOSL - Store WB: IAC Consumer Order, Items

• Message number: 250

• Message text: Document is being locked due to credit limit being exceeded

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message SAPLWOSL250 - Document is being locked due to credit limit being exceeded ?

  The SAP error message "SAPLWOSL250 Document is being locked due to credit limit being exceeded" typically occurs in the context of sales and distribution (SD) when a sales order or delivery document is being processed, and the customer's credit limit has been exceeded. This is a part of SAP's credit management functionality, which is designed to prevent financial risk by ensuring that customers do not exceed their credit limits.
  Cause:
  
  Exceeded Credit Limit: The primary cause of this error is that the total amount of open invoices, sales orders, and deliveries for a customer has surpassed the credit limit set in the system.
  Credit Management Settings: The credit management settings in SAP may be configured to enforce strict credit checks, which can lead to this error if the customer's financial situation changes or if there are delays in payment.
  Document Locking: When a document is being processed (like a sales order), SAP locks it to prevent further changes until the credit issue is resolved.
  
  Solution:
  
  
  Review Customer Credit Limit:
  
  Check the customer's credit limit in the system. You can do this by navigating to the customer master data (transaction code XD03 for display).
  If necessary, increase the credit limit after proper authorization and assessment of the customer's creditworthiness.
  
  
  
  Check Open Items:
  
  Review the open invoices and other documents associated with the customer to understand why the credit limit is exceeded. You can use transaction codes like FBL5N (Customer Line Item Display) to see outstanding items.
  
  
  
  Payment Processing:
  
  If the customer has made payments that have not yet been processed in the system, ensure that these payments are posted correctly to reduce the outstanding balance.
  
  
  
  Credit Management Configuration:
  
  If the credit management settings are too strict, consider adjusting the credit check settings in the configuration (transaction code OB45 for credit control area settings).
  
  
  
  Temporary Release:
  
  If immediate processing is required and the situation allows, a temporary release of the credit block can be done by authorized personnel. This can be done in the sales order or delivery document by using transaction code VA02 (Change Sales Order) or VL02N (Change Outbound Delivery) and removing the credit block.
  
  
  
  Communication with Customer:
  
  If the credit limit is exceeded due to delayed payments, communicate with the customer to resolve any issues and encourage timely payments.
  
  
  
  Related Information:
  
  Credit Management in SAP: Understand how credit management works in SAP, including the different types of credit checks (e.g., static, dynamic) and how they can be configured.
  Transaction Codes:
  
  XD03: Display Customer Master
  FBL5N: Customer Line Item Display
  VA02: Change Sales Order
  VL02N: Change Outbound Delivery
  OB45: Credit Control Area Settings
  
  
  SAP Notes: Check for any relevant SAP Notes that may provide additional insights or solutions related to credit management and error handling.
  
  By following these steps, you should be able to resolve the error and ensure that the sales order or delivery can be processed successfully.