How To Fix /SAPCND/ANALYSIS565 - Partner & does not lead to valid mail user

SAP Error Message - Details

• Message type: E = Error

• Message class: /SAPCND/ANALYSIS -

• Message number: 565

• Message text: Partner & does not lead to valid mail user

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SAPCND/ANALYSIS565 - Partner & does not lead to valid mail user ?

  The SAP error message /SAPCND/ANALYSIS565 Partner & does not lead to valid mail user typically indicates that the system is unable to find a valid email address associated with the specified partner (which could be a customer, vendor, or any other business partner) in the SAP system. This error often arises in scenarios where email notifications or communications are being sent, and the system cannot identify a valid recipient.
  Causes:
  
  Missing Email Address: The partner record does not have an email address assigned.
  Incorrect Partner Type: The partner type may not be configured correctly, or the partner may not be set up as a valid communication partner.
  Inactive or Deleted Partner: The partner record may be inactive or deleted, leading to the inability to retrieve a valid email address.
  Configuration Issues: There may be issues with the configuration of the communication settings in the SAP system.
  
  Solutions:
  
  
  Check Partner Master Data:
  
  Go to the relevant transaction (e.g., BP for Business Partner) and verify that the partner has a valid email address assigned.
  Ensure that the email address is correctly formatted and active.
  
  
  
  Update Email Address:
  
  If the email address is missing or incorrect, update the partner record with a valid email address.
  
  
  
  Verify Partner Type:
  
  Ensure that the partner type is correctly set up to allow for email communication. Check the configuration in the relevant customizing settings.
  
  
  
  Check Partner Status:
  
  Ensure that the partner is active and not marked as inactive or deleted in the system.
  
  
  
  Review Communication Settings:
  
  Check the configuration settings for email communication in the SAP system to ensure that they are set up correctly.
  
  
  
  Test Email Functionality:
  
  After making changes, test the email functionality to ensure that the error does not persist.
  
  
  
  Related Information:
  
  Transaction Codes: Use transaction codes like BP (Business Partner), SU01 (User Maintenance), or SUC01 (Maintain Communication) to manage partner data.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Refer to SAP documentation for details on configuring email communication and managing partner data.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP Basis or functional team for further investigation, as there may be underlying configuration or system issues that need to be addressed.