How To Fix /SAPCEM/PI011 - No customer master record found for recipient &1

SAP Error Message - Details

• Message type: E = Error

• Message class: /SAPCEM/PI -

• Message number: 011

• Message text: No customer master record found for recipient &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SAPCEM/PI011 - No customer master record found for recipient &1 ?

  The SAP error message /SAPCEM/PI011 No customer master record found for recipient &1 typically indicates that the system is unable to find a customer master record for the specified recipient in the context of a process, such as a billing or sales order process. This error can occur in various scenarios, particularly when dealing with customer-related transactions in SAP.
  Cause:
  
  Missing Customer Master Record: The most common cause is that the customer master record for the specified recipient does not exist in the system.
  Incorrect Recipient ID: The recipient ID provided in the transaction may be incorrect or misspelled.
  Data Synchronization Issues: If the system is integrated with other systems (like CRM or third-party applications), there may be synchronization issues leading to missing data.
  Inactive Customer: The customer record may exist but could be marked as inactive or blocked.
  Incorrect Company Code: The customer master record may exist, but it is not assigned to the company code being used in the transaction.
  
  Solution:
  
  
  Check Customer Master Record:
  
  Go to transaction code XD03 (Display Customer) or VD03 (Display Customer - Sales Area) and enter the recipient ID to check if the customer master record exists.
  If it does not exist, you will need to create it using transaction code XD01 (Create Customer) or VD01 (Create Customer - Sales Area).
  
  
  
  Verify Recipient ID:
  
  Ensure that the recipient ID used in the transaction is correct. Check for any typos or formatting issues.
  
  
  
  Check Customer Status:
  
  If the customer record exists, verify that it is active and not blocked. You can check the status in the customer master record.
  
  
  
  Company Code Assignment:
  
  Ensure that the customer master record is assigned to the correct company code. You can check this in the customer master data.
  
  
  
  Data Synchronization:
  
  If your SAP system is integrated with other systems, ensure that data synchronization processes are functioning correctly. You may need to check logs or consult with your IT team.
  
  
  
  Consult Documentation:
  
  If the issue persists, consult SAP documentation or reach out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes:
  
  XD03 - Display Customer
  VD03 - Display Customer - Sales Area
  XD01 - Create Customer
  VD01 - Create Customer - Sales Area
  
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  User Authorizations: Ensure that the user has the necessary authorizations to view or create customer master records.
  
  By following these steps, you should be able to identify and resolve the issue related to the error message /SAPCEM/PI011.