How To Fix /SAPAPO/SRVF_SRVFILL061 - SF data basis: No customer-facing location in order &1 &2 &3 log. sys. &4

SAP Error Message - Details

• Message type: E = Error

• Message class: /SAPAPO/SRVF_SRVFILL -

• Message number: 061

• Message text: SF data basis: No customer-facing location in order &1 &2 &3 log. sys. &4

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SAPAPO/SRVF_SRVFILL061 - SF data basis: No customer-facing location in order &1 &2 &3 log. sys. &4 ?

  The SAP error message /SAPAPO/SRVF_SRVFILL061 indicates that there is an issue with the Service Fulfillment (SRVF) process in SAP Advanced Planning and Optimization (APO). Specifically, the error states that there is "No customer-facing location in order" for the specified order details.
  Cause:
  This error typically arises due to one of the following reasons:
  
  
  Missing Customer-Facing Location: The order in question does not have a valid customer-facing location assigned. This could be due to incorrect master data setup or missing configuration in the system.
  
  
  Incorrect Order Data: The order might be incorrectly configured or missing necessary details that link it to a customer-facing location.
  
  
  Master Data Issues: There may be issues with the master data related to locations, customers, or products that prevent the system from identifying a valid customer-facing location.
  
  
  Configuration Issues: The system configuration for the service fulfillment process may not be set up correctly, leading to the inability to find a customer-facing location.
  
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Order Details: Review the order details for the order number specified in the error message. Ensure that all necessary fields, especially those related to customer-facing locations, are filled out correctly.
  
  
  Verify Master Data:
  
  Check the master data for the customer, product, and location to ensure that they are correctly set up.
  Ensure that the customer-facing location is defined and active in the system.
  
  
  
  Review Configuration:
  
  Check the configuration settings for the service fulfillment process in SAP APO. Ensure that the settings allow for the identification of customer-facing locations.
  If necessary, consult with your SAP Basis or configuration team to ensure that the system is set up correctly.
  
  
  
  Use Transaction Codes: Utilize relevant transaction codes (like /SAPAPO/SDP94 for checking the order or /SAPAPO/LOC3 for location data) to analyze the data and identify any discrepancies.
  
  
  Consult Documentation: Refer to SAP documentation or notes related to this error message for additional insights or specific troubleshooting steps.
  
  
  Contact SAP Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  
  Related Information:
  
  SAP Notes: Check for any SAP Notes related to this error message for patches or updates that may address the issue.
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP APO that can help you analyze orders and master data.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, providing insights or solutions from other users' experiences.
  
  By following these steps, you should be able to identify and resolve the issue causing the error message /SAPAPO/SRVF_SRVFILL061.