How To Fix /SAPAPO/RSP840 - Sales order not updated

SAP Error Message - Details

• Message type: E = Error

• Message class: /SAPAPO/RSP -

• Message number: 840

• Message text: Sales order not updated

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SAPAPO/RSP840 - Sales order not updated ?

  The SAP error message /SAPAPO/RSP840 Sales order not updated typically occurs in the context of SAP Advanced Planning and Optimization (APO) when there is an issue with the integration between the Sales and Distribution (SD) module and the APO system. This error indicates that a sales order could not be updated in the APO system for various reasons.
  Causes:
  
  Data Inconsistencies: There may be inconsistencies in the data between the SAP ERP and APO systems, such as missing or incorrect master data (e.g., material master, customer master).
  Configuration Issues: Incorrect configuration settings in the APO system or in the integration settings between SAP ERP and APO can lead to this error.
  Locking Issues: The sales order might be locked by another process or user, preventing the update.
  Missing Integration Model: The integration model for the sales order might not be active or correctly set up in the SAP system.
  Authorization Issues: The user attempting to update the sales order may not have the necessary authorizations.
  Technical Errors: There could be technical issues such as system performance problems or network issues affecting the communication between systems.
  
  Solutions:
  
  Check Data Consistency: Verify that all relevant master data is consistent and correctly maintained in both the ERP and APO systems.
  Review Configuration: Ensure that the configuration settings in both the ERP and APO systems are correct. This includes checking the integration model settings.
  Unlock Sales Order: If the sales order is locked, identify the user or process that has locked it and resolve the locking issue.
  Activate Integration Model: Check if the integration model for the sales order is active. If not, activate it in the SAP ERP system.
  Check Authorizations: Ensure that the user has the necessary authorizations to perform the update on the sales order.
  Monitor System Performance: Check for any performance issues in the system that might be affecting the update process. This may involve checking system logs or performance metrics.
  Consult SAP Notes: Look for relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes such as /SAPAPO/OM17 (to check integration models) or /SAPAPO/RSPC (to monitor background jobs) to gather more information.
  SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance, providing them with detailed information about the error and the steps you have already taken.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.