How To Fix /SAPAPO/PDEM_GEN_SRV060 - Customer-facing location for prod. &1 (order item &2) not found using ATP

SAP Error Message - Details

• Message type: E = Error

• Message class: /SAPAPO/PDEM_GEN_SRV -

• Message number: 060

• Message text: Customer-facing location for prod. &1 (order item &2) not found using ATP

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SAPAPO/PDEM_GEN_SRV060 - Customer-facing location for prod. &1 (order item &2) not found using ATP ?

  The SAP error message /SAPAPO/PDEM_GEN_SRV060 indicates that the system could not find a customer-facing location for a specific product and order item when attempting to perform Available-to-Promise (ATP) checks. This error typically arises in the context of Advanced Planning and Optimization (APO) within SAP, particularly when dealing with order fulfillment and inventory management.
  Cause:
  
  Missing Master Data: The customer-facing location (such as a distribution center or warehouse) may not be defined in the system for the specified product.
  Incorrect Configuration: The configuration settings for ATP checks may not be set up correctly, leading to the system being unable to locate the necessary data.
  Product Not Assigned: The product may not be assigned to any customer-facing location in the system.
  Location Not Active: The customer-facing location may be inactive or not available for ATP checks.
  Data Inconsistency: There may be inconsistencies in the master data or transactional data that prevent the system from finding the location.
  
  Solution:
  
  
  Check Master Data:
  
  Verify that the product is correctly defined in the system and that it is assigned to the appropriate customer-facing location.
  Ensure that the location is active and available for ATP checks.
  
  
  
  Review Configuration:
  
  Check the configuration settings for ATP in the SAP system. Ensure that the settings allow for the correct determination of customer-facing locations.
  Review the settings in the APO system, particularly in the Global Available-to-Promise (GATP) configuration.
  
  
  
  Assign Product to Location:
  
  If the product is not assigned to any customer-facing location, you will need to assign it. This can typically be done in the product master data or location master data.
  
  
  
  Data Consistency Check:
  
  Run consistency checks on the master data to identify any discrepancies that may be causing the issue.
  Use transaction codes like /SAPAPO/SDP94 or /SAPAPO/SDP95 to analyze and correct any inconsistencies.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help notes related to ATP and customer-facing locations for further guidance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as /SAPAPO/SDP94 (to check product location assignments) and /SAPAPO/SDP95 (to check location master data).
  SAP Notes: Check for any SAP Notes that may address this specific error or provide additional troubleshooting steps.
  User Roles and Authorizations: Ensure that the user has the necessary authorizations to view and modify master data related to products and locations.
  
  By following these steps, you should be able to identify the root cause of the error and implement the necessary solutions to resolve it.