How To Fix /SAPAPO/OM_SYNC120 - Shipment has status 'released' on database, but not in liveCache

SAP Error Message - Details

• Message type: E = Error

• Message class: /SAPAPO/OM_SYNC -

• Message number: 120

• Message text: Shipment has status 'released' on database, but not in liveCache

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SAPAPO/OM_SYNC120 - Shipment has status 'released' on database, but not in liveCache ?

  The SAP error message /SAPAPO/OM_SYNC120 indicates a synchronization issue between the database and the liveCache in the SAP Advanced Planning and Optimization (APO) system. Specifically, it means that a shipment has a status of 'released' in the database, but this status is not reflected in the liveCache.
  Cause:
  
  
  Data Inconsistency: The most common cause of this error is a data inconsistency between the database and the liveCache. This can occur due to various reasons, such as:
  
  A failure during a previous update or synchronization process.
  Manual changes made directly in the database that were not reflected in the liveCache.
  Issues during the transport of data between the database and liveCache.
  
  
  
  LiveCache Issues: There may be issues with the liveCache itself, such as it being down, not properly initialized, or having corrupted data.
  
  
  System Performance: High system load or performance issues can lead to delays in data synchronization, causing discrepancies.
  
  
  Solution:
  
  
  Check LiveCache Status: Ensure that the liveCache is up and running. You can check the status of the liveCache using transaction codes like /SAPAPO/LC10 or /SAPAPO/LC20.
  
  
  Re-synchronize Data: You may need to re-synchronize the data between the database and liveCache. This can often be done using the following steps:
  
  Use transaction /SAPAPO/OM_SYNC to manually trigger the synchronization process.
  If the issue persists, consider using the report RLC10 to reinitialize the liveCache.
  
  
  
  Check for Errors: Look for any error logs or messages in the system that might indicate what went wrong during the synchronization process. You can check the application logs using transaction SLG1.
  
  
  Database Consistency Check: Perform a consistency check on the database to ensure that there are no other underlying issues. This can be done using transaction SE38 to run relevant consistency check reports.
  
  
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that might address this specific error. There may be patches or updates that resolve known issues.
  
  
  Contact SAP Support: If the problem persists after trying the above solutions, it may be necessary to contact SAP Support for further assistance.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as /SAPAPO/OM_SYNC, /SAPAPO/LC10, and /SAPAPO/LC20.
  Documentation: Review SAP documentation related to liveCache and APO for best practices on maintaining data consistency.
  System Monitoring: Implement monitoring tools to keep track of the health of both the database and liveCache to prevent future occurrences of this issue.
  
  By following these steps, you should be able to resolve the /SAPAPO/OM_SYNC120 error and ensure that the shipment status is consistent across both the database and liveCache.