How To Fix /SAPAPO/OM_SYNC038 - Confirmation from database created in liveCache

SAP Error Message - Details

• Message type: E = Error

• Message class: /SAPAPO/OM_SYNC -

• Message number: 038

• Message text: Confirmation from database created in liveCache

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SAPAPO/OM_SYNC038 - Confirmation from database created in liveCache ?

  The SAP error message /SAPAPO/OM_SYNC038 typically indicates an issue related to the synchronization of data between the SAP Advanced Planning and Optimization (APO) system and the liveCache database. This error can occur during operations that involve the confirmation of data from the liveCache, such as during planning or execution processes.
  Cause:
  The error can be caused by several factors, including:
  
  Data Inconsistency: There may be inconsistencies in the data stored in the liveCache, which can lead to synchronization issues.
  Database Locking: If the liveCache is locked or if there are ongoing transactions that prevent access to the required data, this error may occur.
  Configuration Issues: Incorrect configuration settings in the APO system or liveCache can lead to synchronization problems.
  Performance Issues: If the liveCache is under heavy load or if there are performance bottlenecks, it may not respond in a timely manner, leading to this error.
  Version Mismatch: If there are discrepancies between the versions of the APO system and the liveCache, it can lead to compatibility issues.
  
  Solution:
  To resolve the /SAPAPO/OM_SYNC038 error, you can take the following steps:
  
  
  Check Data Consistency:
  
  Use transaction codes like /SAPAPO/OM_COCKPIT or /SAPAPO/OM_DATA_CHECK to check for data inconsistencies in the liveCache.
  Run consistency checks and repair any inconsistencies found.
  
  
  
  Review Locking Issues:
  
  Check for any locks on the liveCache that may be preventing data access. You can use transaction SM12 to view and manage locks.
  Ensure that no long-running transactions are holding locks on the necessary data.
  
  
  
  Configuration Review:
  
  Verify the configuration settings for both the APO system and the liveCache. Ensure that they are correctly set up for synchronization.
  Check the settings in transaction SPRO under the APO configuration.
  
  
  
  Monitor Performance:
  
  Use transaction ST04 to monitor the performance of the liveCache. Look for any performance bottlenecks or issues that may be affecting response times.
  If necessary, optimize the liveCache performance by adjusting memory settings or tuning the database.
  
  
  
  Check for Updates:
  
  Ensure that both the APO system and liveCache are updated to the latest patches and versions. Check SAP Notes for any known issues related to this error.
  
  
  
  Consult SAP Support:
  
  If the issue persists after trying the above steps, consider reaching out to SAP Support for further assistance. Provide them with detailed logs and error messages to help diagnose the problem.
  
  
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes that may provide additional insights or solutions for this specific error.
  Documentation: Review the official SAP documentation for APO and liveCache for best practices and troubleshooting steps.
  Community Forums: Engage with the SAP community forums or user groups to see if others have encountered and resolved similar issues.
  
  By following these steps, you should be able to identify and resolve the cause of the /SAPAPO/OM_SYNC038 error in your SAP system.