How To Fix SALTEDPWD002 - Password hash value is encoded in an unknown format

SAP Error Message - Details

• Message type: E = Error

• Message class: SALTEDPWD - See Function Module CHECK_PWDHASHSTRING_SUPPORTED

• Message number: 002

• Message text: Password hash value is encoded in an unknown format

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SALTEDPWD002 - Password hash value is encoded in an unknown format ?

  The SAP error message SALTEDPWD002 indicates that the password hash value is encoded in an unknown format. This typically occurs when there is an issue with the way passwords are stored or processed in the SAP system, particularly when dealing with user authentication.
  Cause:
  
  Incompatible Password Hashing Algorithm: The password hash may have been generated using a hashing algorithm that is not recognized by the current version of SAP you are using. This can happen if the system was upgraded or if there are inconsistencies in the password storage format.
  Corrupted User Data: The user data in the database may be corrupted or improperly formatted, leading to the system being unable to interpret the password hash.
  Migration Issues: If the system has undergone a migration from another system or version, the password hashes may not have been converted correctly.
  Custom Implementations: If there are custom implementations or third-party tools that manage user authentication, they may not be compatible with the standard SAP password hashing mechanisms.
  
  Solution:
  
  Check Password Hashing Configuration: Ensure that the password hashing configuration in your SAP system is set correctly. This can usually be found in the system settings or security configuration.
  Reset User Passwords: If specific users are affected, consider resetting their passwords. This will generate a new password hash using the current algorithm.
  Review Migration Procedures: If the issue arose after a migration, review the migration procedures to ensure that all password hashes were converted correctly.
  Update SAP System: Ensure that your SAP system is up to date with the latest patches and updates, as these may include fixes for known issues related to password hashing.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message. SAP Notes often provide detailed solutions or workarounds for known issues.
  Contact SAP Support: If the issue persists, consider reaching out to SAP Support for assistance. They can provide guidance based on the specific version and configuration of your SAP system.
  
  Related Information:
  
  SAP Security Best Practices: Familiarize yourself with SAP security best practices, especially regarding user authentication and password management.
  Documentation: Review the official SAP documentation related to user management and password policies to ensure compliance with recommended practices.
  User Management Transactions: Use transactions like SU01 (User Maintenance) to manage user accounts and reset passwords as needed.
  
  By following these steps, you should be able to address the SALTEDPWD002 error and ensure that password management in your SAP system is functioning correctly.