How To Fix SALTEDPWD004 - Could not determine password hash salt

SAP Error Message - Details

• Message type: E = Error

• Message class: SALTEDPWD - See Function Module CHECK_PWDHASHSTRING_SUPPORTED

• Message number: 004

• Message text: Could not determine password hash salt

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message SALTEDPWD004 - Could not determine password hash salt ?

  The SAP error message SALTEDPWD004: Could not determine password hash salt typically occurs in the context of user authentication, particularly when dealing with password hashing mechanisms in SAP systems. This error indicates that the system is unable to retrieve or determine the necessary salt value used for hashing passwords, which is essential for verifying user credentials securely.
  Causes:
  
  Missing or Corrupted Salt Value: The salt value, which is a random value added to the password before hashing, may be missing or corrupted in the database.
  Configuration Issues: There may be misconfigurations in the system settings related to password management or user authentication.
  Database Issues: Problems with the underlying database, such as corruption or connectivity issues, can prevent the retrieval of the salt value.
  User Account Issues: The user account may not be set up correctly, or there may be issues with the user master record.
  Version Compatibility: If there are discrepancies between different versions of SAP systems or components, it may lead to issues in password handling.
  
  Solutions:
  
  Check User Master Record: Verify the user master record in transaction SU01. Ensure that the user account is active and properly configured.
  Review System Configuration: Check the configuration settings related to password management in transaction RZ10 or RZ11. Ensure that the parameters related to password hashing and security are correctly set.
  Database Integrity Check: Perform a database integrity check to ensure that there are no issues with the database that could affect the retrieval of the salt value.
  Reset Password: If possible, reset the password for the affected user account. This may regenerate the salt value and resolve the issue.
  Check SAP Notes: Look for relevant SAP Notes in the SAP Support Portal that may address this specific error. SAP frequently updates its knowledge base with solutions for known issues.
  Upgrade or Patch: If the issue is related to a bug in the current version of SAP, consider applying the latest patches or upgrading to a newer version of the software.
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for detailed information on user authentication and password management.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  SAP Support: If the issue persists, consider reaching out to SAP Support for assistance, especially if it is impacting production systems.
  
  By following these steps, you should be able to diagnose and resolve the SALTEDPWD004 error in your SAP environment.