How To Fix SAI_CACHE856 - User &1 is locked

SAP Error Message - Details

• Message type: E = Error

• Message class: SAI_CACHE - XI Configuration Cache

• Message number: 856

• Message text: User &1 is locked

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message SAI_CACHE856 - User &1 is locked ?

  The SAP error message SAI_CACHE856 indicates that a user is locked in the system. This typically occurs when a user has exceeded the maximum number of allowed login attempts or has been manually locked by an administrator for security reasons.
  Cause:
  
  Exceeded Login Attempts: The user may have entered incorrect credentials multiple times, leading to an automatic lockout.
  Manual Locking: An administrator may have locked the user account for security reasons, such as suspicious activity or policy violations.
  Password Expiration: The user’s password may have expired, and they have not updated it, leading to a lockout.
  System Configuration: Certain system settings may enforce stricter security policies, resulting in more frequent lockouts.
  
  Solution:
  
  
  Unlock the User Account:
  
  An administrator can unlock the user account using transaction code SU01 (User Maintenance).
  Enter the user ID and click on the "Lock/Unlock" button to unlock the account.
  
  
  
  Check User Status:
  
  In transaction SU01, check the user status to see if the account is locked and review any relevant information.
  
  
  
  Reset Password:
  
  If the password has expired, the administrator can reset the password for the user in the same SU01 transaction.
  
  
  
  Review Security Policies:
  
  Review the security settings in the system to ensure that the lockout policies are appropriate for your organization’s needs.
  
  
  
  User Education:
  
  Educate users about password policies, including the importance of using correct credentials and updating passwords regularly.
  
  
  
  Monitor Login Attempts:
  
  Use transaction SM20 (Security Audit Log) to monitor failed login attempts and identify any patterns that may indicate a security issue.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SU01: User Maintenance
  SM20: Security Audit Log
  SU10: Mass User Maintenance (for bulk unlocking)
  
  
  
  User Locking Policies: These can be configured in the system settings, typically found under the profile parameters or security settings.
  
  
  SAP Notes: Check for any relevant SAP Notes that may provide additional context or solutions for specific scenarios related to user locking.
  
  
  If the issue persists or if there are underlying security concerns, it may be advisable to consult with your SAP Basis team or security administrator for further investigation.