How To Fix RTP021 - There are &1 contingent beneficiaries. Enter 1 primary beneficiary.

SAP Error Message - Details

• Message type: E = Error

• Message class: RTP - Message class for retirement plans (US enhancement)

• Message number: 021

• Message text: There are &1 contingent beneficiaries. Enter 1 primary beneficiary.

What causes this issue?

Contingent beneficiaries are only relevant in the case that all the
primary beneficiaries have passed away. Associating only contingent
beneficiaries to a retirement plan without having at least one primary
beneficiary has, therefore, little meaning.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Either enter at least one primary beneficiary in the table, or remove
all the contingent beneficiaries.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message RTP021 - There are &1 contingent beneficiaries. Enter 1 primary beneficiary. ?

  The SAP error message RTP021 indicates that there are multiple contingent beneficiaries defined in the system, but the system requires at least one primary beneficiary to be entered. This error typically occurs in the context of managing employee benefits, particularly in modules related to HR or payroll where beneficiary information is maintained.
  Cause:
  
  Multiple Contingent Beneficiaries: The system has detected that there are contingent beneficiaries already set up, but no primary beneficiary has been specified.
  Data Entry Error: The user may have inadvertently skipped the step of entering a primary beneficiary while entering or updating beneficiary information.
  System Configuration: The configuration settings in the SAP system may require a primary beneficiary to be defined when contingent beneficiaries are present.
  
  Solution:
  
  
  Enter a Primary Beneficiary:
  
  Navigate to the relevant screen where beneficiary information is maintained (e.g., HR master data).
  Locate the section for primary beneficiaries and enter the required details for at least one primary beneficiary.
  Save the changes.
  
  
  
  Review Existing Beneficiaries:
  
  Check the list of existing beneficiaries to ensure that the primary beneficiary is not already defined or that the data is not incorrectly entered.
  If necessary, modify or delete any incorrect entries.
  
  
  
  Consult Configuration Settings:
  
  If you have access, review the configuration settings in the SAP system to ensure that the requirement for a primary beneficiary is correctly set up according to your organization's policies.
  If you are not an administrator, contact your SAP HR administrator or IT support team for assistance.
  
  
  
  User Training:
  
  Ensure that users responsible for entering beneficiary information are trained on the requirements for entering primary and contingent beneficiaries to avoid similar errors in the future.
  
  
  
  Related Information:
  
  SAP Documentation: Refer to SAP Help documentation for detailed information on managing beneficiaries and understanding the specific requirements for your organization's setup.
  Transaction Codes: Familiarize yourself with relevant transaction codes (e.g., PA30 for maintaining HR master data) that may be used to enter or modify beneficiary information.
  Support: If the issue persists after following the above steps, consider reaching out to SAP support or your internal IT support team for further assistance.
  
  By addressing the primary beneficiary requirement, you should be able to resolve the RTP021 error and proceed with your tasks in the SAP system.