How To Fix RT738 - Number of errors in spool work processes per minute

SAP Error Message - Details

• Message type: E = Error

• Message class: RT - Monitoring infrastructure MSG and alert texts

• Message number: 738

• Message text: Number of errors in spool work processes per minute

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message RT738 - Number of errors in spool work processes per minute ?

  The SAP error message RT738 indicates that there is a high number of errors occurring in the spool work processes per minute. This can lead to performance issues and may affect the overall functioning of the SAP system, particularly in relation to printing and output management.
  Cause:
  The error can be caused by several factors, including:
  
  Configuration Issues: Incorrect settings in the spool configuration can lead to errors.
  Resource Limitations: Insufficient system resources (CPU, memory, etc.) can cause the spool processes to fail.
  Printer Issues: Problems with the physical printers or printer drivers can lead to errors in the spool process.
  Network Issues: If the spool requests are sent to network printers, any network issues can cause failures.
  Data Issues: Corrupted or malformed data being sent to the spool can also trigger errors.
  System Bugs: There may be bugs in the SAP system or specific patches that need to be applied.
  
  Solution:
  To resolve the RT738 error, you can take the following steps:
  
  
  Check Spool Configuration:
  
  Review the spool configuration settings in transaction SPAD (Spool Administration) to ensure they are correctly set up.
  
  
  
  Monitor System Resources:
  
  Use transaction ST02 (Tune Summary) and ST06 (Operating System Monitor) to check for resource bottlenecks. If resources are low, consider increasing them.
  
  
  
  Review Printer Settings:
  
  Ensure that the printers are correctly configured and operational. Check the printer drivers and ensure they are up to date.
  
  
  
  Check for Network Issues:
  
  If using network printers, verify that there are no network connectivity issues affecting the spool processes.
  
  
  
  Analyze Spool Requests:
  
  Use transaction SP01 (Spool Request) to analyze the spool requests that are failing. Look for patterns or specific requests that are causing issues.
  
  
  
  Check for Data Issues:
  
  Investigate the data being sent to the spool. If specific documents are causing errors, check for any anomalies in the data.
  
  
  
  Apply SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that address known issues related to spool processing.
  
  
  
  Increase Spool Work Processes:
  
  If the system is under heavy load, consider increasing the number of spool work processes in the instance profile.
  
  
  
  Consult SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SPAD: Spool Administration
  SP01: Spool Request
  ST02: Tune Summary
  ST06: Operating System Monitor
  
  
  
  Monitoring Tools: Use SAP Solution Manager or other monitoring tools to keep track of system performance and spool errors.
  
  
  Documentation: Refer to SAP Help documentation for detailed information on spool processing and troubleshooting.
  
  
  By following these steps, you should be able to identify and resolve the underlying issues causing the RT738 error in your SAP system.